Client Relationship Manager

Bybit; Alessandria; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading financial services company is seeking a VIP Relationship Manager to enhance customer experience and manage relationships with VIP clients. The ideal candidate will have 4-7 years of experience in sales and client services within a financial context. Strong communication and relationship management skills are essential. This position offers a fully remote work setup.

Competenze

• At least 4-7 years working experience in sales and client services.
• International financial background in banking or investments.
• Experience managing high net-worth individuals or institutional clients.

Mansioni

• Perform client acquisition and manage global VIP clients.
• Enhance relationships with existing clients through communication.
• Track the status of key customers and analyze their behavior.

Conoscenze

Client acquisition

Relationship management

Communication

Client analysis

Descrizione del lavoro

Job Title: VIP Relationship Manager

Job Type: Remote

Overview

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients\' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private