Client Relations Specialist

Loro Piana; Sanremo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand seeks a dedicated Client Advisor for its Sanremo Outlet, aiming for both immediate impact and long-term career potential. Candidates will embody the brand's commitment to customer satisfaction while showcasing their expertise in luxury goods sales. This role promises an engaging work environment and opportunities for personal and professional growth.

Competenze

• Experience as a Client Advisor in a luxury boutique.
• Strong luxury touch and approach.
• Nice to have: Russian speaker.

Mansioni

• Achieving customer satisfaction and loyalty in the luxury experience.
• Managing client relationships and ensuring high-level service.
• Participating in product presentations and maintaining store environment.

Conoscenze

Interpersonal skills

Relationship-building

Luxury sales experience

Descrizione del lavoro

We are looking for a full-time Client Advisor for Sanremo Outlet (Temporary contract aimed at permanent hire). The Client Advisor represents the Company with clients in our Boutique. He / She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He / She cooperates for reaching the qualitative and quantitative goals set in their Store.

TASKS & RESPONSIBILITIES

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales.
• Cooperates with colleagues to create a positive environment and pays attention to performance levels.
• Receives and displays products according to procedures.
• Maintains a tidy workspace according to Company guidelines.
• Follows the Company standards throughout the sales process.
• Provides and maintains a high level of customer service.
• Manages commercial relations with clients to ensure the highest satisfaction.
• Handles client management & CRM activities.
• Ensures efficient after-sales service to maintain client satisfaction and promote brand loyalty.
• Handles claims with supervisor support.
• Turns every customer interaction into a positive experience, promoting the Brand image.
• Communicates client information to Management.
• Follows up on clients' requests.
• Participates in product presentations.
• Knows all products in his/her category and stays updated on all store products.
• Ensures proper care of the store environment.

PROFILE

• Experience as a Client Advisor in a luxury boutique.
• Alignment with Loro Piana brand and products.
• Strong luxury touch and approach.
• Excellent interpersonal and relationship-building skills.
• Nice to have: Russian speaker.