Client Manager - Online Brand Protection

Corsearch; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global brand protection company is seeking a candidate in Milan to build relationships with various stakeholders and analyze industry trends to support enforcement activities. The ideal applicant should possess excellent English skills, experience in customer support, and a relevant Bachelor's degree. This position offers a dynamic work environment where results-oriented individuals can thrive under pressure.

Competenze

• Ability to communicate effectively verbally and in writing.
• Ability to deliver reports and presentations to a high standard.
• Self-motivated, prioritizes tasks, and meets deadlines.

Mansioni

• Build and maintain relationships with social media platforms and law enforcement.
• Analyze industry trends to assist in strategic enforcement activities.
• Lead escalations and prepare documentation for official submissions.
• Present internal documentation derived from key metrics.
• Represent Corsearch in external and internal events.

Conoscenze

Excellent English language skills

Customer/Client facing support experience

Demonstrated ability to work across a matrix organisation

Knowledge of internet technologies and network

Strong capabilities in MS PowerPoint, Word & Excel

Collaborative approach

Results oriented

Formazione

Bachelor’s degree in Law (LLB) or Information Technology

Descrizione del lavoro

Overview

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out.

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.

Responsibilities and Duties

• Build, maintain and leverage external relationships with social media platforms, online marketplaces, law enforcement, Industry bodies, ISPs, registries, registrars, and other intermediaries
• Analyze, identify and monitor industry trends and policies to assist in defining Corsearch’s strategic enforcement activities
• Report to the VP of Enforcement with weekly updates and figures, identify potential issues and provide recommendations
• Lead on escalations from internal stakeholders
• Presenting and preparing internal documentation derived from key metrics to aid activities undertaken by stakeholders
• Prepare documentation for official submissions to governments and trade acts
• Represent Corsearch in external and internal events

Qualifications

• Essential
• Excellent English language skills, both verbal and written, with the ability to communicate effectively verbally and in writing to a range of audiences and stakeholders both internal and external.
• Customer / Client facing support experience.
• Demonstrated ability to work across a matrix organisation
• Demonstrated delivery of performance management and personnel development
• Proven delivery of business outcomes and targets on time and against quality standards, with a focus on continuous improvement
• Knowledge of internet technologies and network
• Strong capabilities in MS Power Point, Word & Excel
• Proven ability to demonstrate objectivity, sound reasoning, and delivery of solutions
• Ability to deliver reports and presentations to a high standard
• Highly self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities for both yourself and the team
• Collaborative approach and willingness to compromise to find solutions
• A results oriented individual who thrives working in a fast paced environment and maintains a calm approach and sound judgement when operating under pressure
• Has the ability to be agile in improving frameworks and processes as technology evolves
• Ideally, a Law (LLB), Information Technology or equivalent Bachelor’s degree
• Experience working in the brand or content protection industry would be advantageous.