Client Manager

Dentsu X S.r.l. SB; Cuggiono; Ibrido; EUR 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid Working

Health and Wellness

Company Perks

Compensation & Benefits

Professional Growth

Descrizione del lavoro

Dentsu X Milan is seeking a seasoned Client Manager to lead strategic marketing partnerships. You will manage long-term client relationships, guide cross‑functional teams, and identify growth opportunities to deliver integrated campaigns across channels.

Hybrid position with permanent contract; English fluency required; salary €42,000–€54,000, within CCNL Commercio – 1st Level or Quadro.

Competenze

• Background in Marketing, Communication, Economics or related fields, or equivalent practical experience.
• 5–6 years of experience in similar roles within marketing/communication, preferably in agencies or multinational environments.
• Strong experience in media planning, especially digital; offline experience is a plus.
• Excellent level of English, written and spoken.
• Proven people management ability to lead and inspire teams toward goals.
• Strong communication, project management and strategic-marketing capabilities.

Mansioni

• Business Management: End-to-end management of client marketing needs.
• Relationship Management: Build long-term client relationships and growth plans.
• Client Development: Identify cross-sell and upsell opportunities.
• Commercial & Service Ownership: Ensure seamless delivery and profitability.
• Team Leadership: Lead and motivate the team to align with client objectives.

Conoscenze

Marketing

Communication

Economics

People management

Media planning

English

Project management

Strategic thinking

Negotiation

Market insights

Budget management

Media buying

Cross-media coordination

Audit management

Formazione

Marketing/Communications/Economics background or equivalent experience

Descrizione del lavoro

About the Role

As a Client Manager, you will ensure clients’ marketing needs are met effectively and strategically, serving as their main point of contact and trusted advisor. The team is responsible for delivering integrated marketing initiatives that support client business objectives, and this role will own long-term client relationships, strategic growth opportunities, and the seamless execution of day-to-day activities in collaboration with specialist teams and cross‑functional partners.

Key Responsibilities

• Business Management: Deliver a full range of services to clients, ensuring end‑to‑end management of their business and marketing needs.
• Relationship Management: Own and nurture strong, long‑term client relationships in line with agreed plans for client growth and engagement.
• Client Development: Proactively identify cross‑sell and upsell opportunities to support client growth and business expansion.
• Commercial & Service Ownership: Guarantee seamless service delivery while maintaining the profitability and efficiency of the client account.
• Team Leadership: Lead, motivate, and support the team, aligning internal efforts with the client’s business culture and strategic objectives.

Requirements

• Relevant background in Marketing, Communication, Economics, or related fields, or equivalent practical experience.
• Minimum of 5–6 years of experience in similar roles within the marketing/communication sector, preferably in agencies or multinational environments.
• Excellent experience in media planning, especially digital; offline experience is a plus.
• Excellent level of English, written and spoken.
• Proven people management ability to lead and inspire teams toward achieving shared business goals.
• Strong verbal and written communication skills, with the ability to clearly articulate strategies and foster effective client dialogue.
• Experience in project management, managing complex marketing projects from planning through execution.
• Strong strategic thinking and ability to apply strategic marketing approaches, ideally in agency networks or similarly structured organizations.
• Skilled in negotiation and influence, securing mutually beneficial outcomes.
• Competence in analyzing market trends and consumer insights to inform and refine marketing strategies.
• Strong budget management skills, with experience in budget oversight and collaboration with activation teams.
• Understanding of media buying processes and ability to optimize investment decisions in partnership with activation teams.
• Experience in cross‑media coordination, managing integrated campaigns across multiple media channels.
• Familiarity with audit management processes and ability to manage relationships with auditors across various media sectors.

Pay Range

In line with the European Pay Transparency Directive, we are sharing the pay range for this role. The final offer will be determined based on relevant skills, competencies, experience, and internal equity.

Salary range: €42.000- €54.000 CCNL Commercio – 1st Level or Quadro

This is a hybrid position and we offert a permanent contract.

Benefits

• Hybrid Working: enjoy the flexibility of working remotely up to two days per week. Additional flexibility may be available for parents of children under four years old, helping them better balance family and professional commitments.
• Health and Wellness: yoga & pilates sessions, volunteer days, the opportunity to work from abroad for up to 20 days per year, health insurance.
• Company Perks: large and comfortable spaces to relax, free coffee until 11 a.m., dentsu bistrot, Benefit Hub, and our Dog Policy – your pet is welcome!
• Compensation & Benefits: meal vouchers (Ticket Restaurant) and a comprehensive welfare program.
• Professional Growth: dentsu University, with access to ongoing training and development opportunities to enhance your skills and advance your career.

Working with us

Joining dentsu international, you'll join a team of 70,000 people. It's an opportunity to produce career‑defining work. Along the way, you'll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.

Inclusion & Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual‑orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone. We’re looking for people who ask thoughtful questions, contribute ideas, and are ready to grow and make a difference.

Location: Milan

Brand: Dentsu X

Time Type: Full time

Contract Type: Permanent

dentsu is a global leader in media, customer experience management, and creative, helping brands drive transformation and sustainable growth. With more than 68,000 employees across 120+ countries, dentsu partners with some of the world’s most innovative brands to design and deliver meaningful experiences across media, content, and commerce. At dentsu, you’ll join a collaborative and forward‑thinking environment where creativity, data, and technology come together — giving you the opportunity to make an impact for brands, people, and society while growing your career.

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.