Client Implementation Specialist, AVP

TN Italy; Veneto; Ibrido; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Client Implementation Specialist to manage key client relationships and ensure efficient post-trade services. This role involves liaising with clients, overseeing operational processes, and ensuring compliance with regulations. The ideal candidate will have a strong background in securities services, excellent problem-solving skills, and fluency in both Portuguese and English. Join a diverse and inclusive environment that promotes innovation and collaboration, while enjoying a hybrid working model that offers flexibility between in-office and remote work. This is an exciting opportunity to make a significant impact in the Brazilian market.

Servizi

Health and wellbeing benefits

Retirement savings plans

Parental leave

Family building benefits

Diverse and inclusive environment

Flexible working model

Competenze

• 5+ years’ experience in securities services or custody operations.
• In-depth knowledge of Brazilian financial market and custody practices.
• Strong problem-solving and relationship management skills.

Mansioni

• Serve as a senior point of contact for strategic custody clients.
• Oversee operational processes including settlement and corporate actions.
• Ensure compliance with local and global regulations.

Conoscenze

Business

Finance

Economics

Securities Services

Custody Operations

Regulatory Compliance

Problem-Solving

Communication

Relationship Management

Fluency in Portuguese

Fluency in English

Spanish

Formazione

Bachelor’s degree in Business, Finance, or Economics

Strumenti

SWIFT

TCS BaNCS

GSP

Murex

Descrizione del lavoro

Job Description

Job Title: Client Implementation Specialist

Corporate Title: AVP

Location: São Paulo

Overview

Client Service is responsible for retaining, growing, and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes:

• Facilitating interactions with new and existing clients
• Liaising with clients and supporting their account-related queries
• Building relationships and supporting operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration.
• A hybrid working model, allowing for in-office / work from home flexibility
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

What You’ll Do

Join the Custody Services team as an Assistant Vice President (AVP) responsible for managing key client relationships and ensuring the accurate and efficient delivery of post-trade services in the Brazilian market, with a focus on regulatory compliance and non-resident investor account structures.

Responsibilities

• Serve as a senior point of contact for strategic custody clients
• Oversee day-to-day operational processes including settlement, corporate actions, and income processing
• Ensure compliance with local and global regulations, including Joint Resolution CVM nº 13
• Support onboarding and servicing of non-resident investor accounts
• Collaborate with internal departments (Compliance, Legal, Risk, Product, Operations) to address client needs and resolve complex issues
• Monitor service level agreements and operational KPIs, ensuring high-quality standards
• Identify and drive process improvements that enhance the client experience
• Share knowledge and provide guidance to junior team members to promote consistency and service excellence

Skills You’ll Need

• Bachelor’s degree in Business, Finance, Economics, or a related field
• Minimum of 5 years’ experience in securities services or custody operations
• In-depth knowledge of the Brazilian financial market and custody practices
• Solid understanding of regulatory requirements applicable to non-resident investors under Joint Resolution CVM nº 13
• Strong problem-solving, communication, and relationship management skills
• Ability to manage multiple priorities and coordinate across teams
• Fluency in Portuguese and English is required; Spanish is a strong asset

Preferred Qualifications

• Experience in global custody or sub-custody environments
• Familiarity with platforms such as SWIFT, TCS BaNCS, GSP, or Murex

Expectations

The role requires working in the Brazil office in accordance with the Bank’s hybrid working model, which entails working 3 days per week onsite.

Additional Information

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Learn more about our diversity and inclusion efforts on our website.

We are committed to fostering a positive, fair, and inclusive work environment and welcome applications from all qualified candidates.