Client Delivery Lead – Residential Flex (f / m / d)

畅敲潭整; Pescara; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading technology company in the sustainable energy sector is seeking a Client Delivery Lead to manage client relationships and support the implementation of innovative energy solutions. In this role, you will collaborate closely with various teams to ensure successful project delivery, leveraging advanced tech to meet client needs. If you are passionate about technology and sustainability, and possess strong communication and problem-solving skills, we would love to hear from you.

Servizi

Flexible working environment

Equity Options Scheme

Professional development support

Team culture events

Competenze

• 5+ years of client delivery or product ownership experience.
• Experience with flexibility products is a plus.
• Solid understanding of technology and associated trends.

Mansioni

• Manage relationship with client counterparts.
• Act as the first point of contact for tech development and issue resolution.
• Summarize and articulate client needs internally.

Conoscenze

Problem solving

Client delivery

Communication

Collaboration

Influencing skills

Descrizione del lavoro

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What we do : build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it : future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Residential Flex

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Our residential flexibility product, Smartflex, is the market leading virtual power plant for energy retailers globally. Today we optimise and control over 300,000 electric vehicles, home batteries and smart heating devices, for the benefit of our customers. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

About the role

We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working.

Residential Flex is one of the most impactful products we offer to our clients. This part of the business focuses on leveraging Kraken’s technology to optimizing and managing distributed energy resources (DERs) such as EVs, home batteries, heat pumps, and smart thermostats, enabling utilities and energy providers to enhance grid resilience, create innovative tariffs, increase customer engagement, and accelerate decarbonization at scale.

You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting the implementation of our Residential Flexibility product.

The Client Delivery Lead has direct responsibility managing end to end implementation of the product for our client projects. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

What you will do

You will be managing the relationship with client counterparts (often product owners and business owners)

You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain / product issues

Triaging incoming requests and communicating client priorities internally

Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform

Supporting the engineering team to deliver product features

Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

This is a hands-on, individual contributor position.

We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Your Key Success Factors

In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you!

Strong client delivery and / or product ownership experience

Experience working with flexibility products is a plus

Experience of product management and customer journeys

Solid understanding of technology and associated trends

Excellent communications, collaboration and presentation skills

Strong influencing skills and ability to challenge traditional ways of thinking

Experience of working with significant complex delivery pipelines for clients

Patience and initiative – our clients are undergoing huge transformations that take time and require our understanding

Time management and a get-stuff-done attitude

Consulting experience is a plus

The role is European based and your projects could be run from Spain, Italy, France or Germany, travel is expected as part of this role

Why else you’ll love it here

Our company culture – We won best company to work for in 2022, on Glassdoor we we’re voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people

Purpose – We are deeply passionate about helping customers (without them, we don’t exist), about technology (we are a tech business disrupting energy) amd sustainability (we are all about speeding up the shift to a more sustainable world)

Flexible working environment – genuine work life balance here, we treat you as a human, and do our best to make work and life merge smoothly together

Relaxation – we don’t count your holidays here. We work hard, and so we know you need to play hard as well (within reason of course)

Equity Options Scheme – you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success

Office culture – have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks – we call it Family Dinner

Your development is important – we support and help with development including internal and external courses, learning, study support etc, all bespoke to you

As we are an international organization, we kindly ask you to send us your CV in English. If this sounds like you then we’d love to hear from you.

If this sounds like you then we’d love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Tagged as : 5+ Years

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