Client Advisor (Temporary contract aimed at permanent hire)

Loro Piana; Imperia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Loro Piana is seeking a full-time Client Advisor for their Sanremo Outlet. The position focuses on representing the brand, ensuring customer satisfaction, and collaborating with colleagues to meet sales objectives. Ideal candidates have experience in luxury retail and possess strong interpersonal skills.

Competenze

• Experience as Client Advisor in a luxury boutique.
• Strong alignment with Loro Piana brand and products.
• Excellent interpersonal skills.

Mansioni

• Achieve high customer satisfaction and loyalty.
• Cooperate to reach sales goals.
• Manage commercial relations and after-sales service.

Conoscenze

Interpersonal skills

Relationship building

Luxury sales approach

Descrizione del lavoro

We are looking for a full-time Client Advisor for Sanremo Outlet (Temporary contract aimed at permanent hire). The Client Advisor represents the Company with clients in our Boutique. He / She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He / She cooperates for reaching the qualitative and quantitative goals set in their Store.

TASKS & RESPONSIBILITIES

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
• Cooperates with colleagues in order to create a positive environment and pays attention to performance level
• Receives and displays the products according to procedures
• Constantly maintains a tidy working place according to the Company guidelines
• Is responsible for the sales process following the Company standards
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to ensure the highest level of satisfaction.
• Client management & CRM
• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with supervisor support
• Turns every touchpoint with customers into a positive situation, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients’ requests
• Product & Visual
• Participates to product presentations
• Deeply knows all products of his / her category and is updated on all the product categories in store
• Ensures the appropriate care of the store

PROFILE

• Experience as Client Advisor in a luxury boutique
• Alignment with Loro Piana brand and products
• Strong luxury touch and approach
• Excellent interpersonal and relationship building skills
• Nice to have : Russian speaker