CLIENT ADVISOR - Sanremo (Fixed Term)

Valentino; Sanremo; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury fashion retailer in Sanremo seeks a highly motivated Client Advisor fluent in Arabic. The ideal candidate will master the client journey and engage with customers to provide an exclusive shopping experience. Retail experience and strong interpersonal skills are essential for this role.

Competenze

• 2+ years of experience in retail environments, preferably luxury.
• Strong competence in client relations and customer service.
• Ability to collaborate in a team setting.

Mansioni

• Master the client journey and create customer emotions.
• Engage clients as per the store management weekly plan.
• Deliver perfect customer service through all phases of sales.

Conoscenze

Retail experience

Excellent interpersonal skills

Fluency in Arabic

Fluency in English

High fashion knowledge

Pro-active attitude

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position: CLIENT ADVISOR - Sanremo (Fixed Term)

For our boutique in Sanremo we are currently looking for a highly motivated Client Advisor Arabic Speaker with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.

Responsibilities will include:

Client

• Master the client journey;
• Create customer emotion and desire;
• Engage existing and prospect clients as per weekly plan defined by store management;
• Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
• Focus on development and retention of existing clients, recruitment of new and potential ones;
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
• Actively participates to the sales in partnership and oto appointment routine.

Operations and visual

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
• Ensure product good maintenance, replenishment on the floor;
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
• Respect administration and operations procedures;
• Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.

Qualifications:

• Retail experience;
• Excellent interpersonal and effective communication skills;
• Fluency in English and Arabic languages;
• Be a team player with a pro-active attitude
• High fashion knowledge
• Ability to adapt to changing needs of the company as necessary
• Must have client network in luxury environment

The Valentino ecosystem is home to a wide and extraordinary pool of talents, eachcolleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.