Client Advisor - Russian Speaker

Prada; Forte dei Marmi; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

Prada is seeking a Brand Ambassador in Forte dei Marmi to enhance customer experience and foster brand loyalty. This role involves providing exceptional service, utilizing CRM tools, and maintaining product knowledge to achieve sales targets. Candidates should be fluent in Russian and English, with a passion for sales and luxury fashion.

Competenze

• Fluent in Russian and English; other languages desirable.
• Passion for human relations and sales.
• Problem solving and interest in luxury/fashion.

Mansioni

• Provide excellent in-store experience and serve customers.
• Maintain and develop client relationships utilizing CRM.
• Achieve individual sales target and KPIs.

Conoscenze

Fluent spoken Russian

Fluent spoken English

Communication skills

Interpersonal skills

Problem solving

Curiosity

Sales passion

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

• JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

• RESPONSIBILITIES
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.
• KNOWLEDGE AND SKILLS

Fluent spoken Russian and English expected. Other languages desirable.

Passion for human relations and sales

Problem solving, curiosity and interest in luxury / fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category