Client Advisor - Rome Rinascente

Tiffany & Co.; Roma; In loco; EUR 28.000 - 45.000; Tempo pieno

Descrizione del lavoro

Tiffany & Co. seeks a passionate Client Advisor in Roma to embody the brand and deliver exceptional client experiences. The role involves building client relationships, achieving sales goals, and showcasing the Tiffany touch. Ideal candidates should have retail experience, strong communication skills, and proficiency in Italian and English, with a knack for creating memorable interactions.

Competenze

• Experience in retail, luxury, or client-related roles.
• Proven sales results.
• Flexibility for non-traditional hours.
• Ability to work with diverse clientele.
• Mandatory proficiency in Italian and English.

Mansioni

• Achieve or exceed store sales targets.
• Enhance client experience and loyalty.
• Manage stock control and inventory.
• Perform cashier functions and manage store supplies.

Conoscenze

Communication

Client Relationship Management

Sales

Flexibility

Proficiency with POS systems

Proficiency in Italian

Proficiency in English

Formazione

College/University degree

Graduate Gemologist degree or GIA coursework

Descrizione del lavoro

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Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany sales professional’s skill set.

Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Operations in store: Take care of stock control and inventories. Process merchandise request and follow-up on special orders or back orders. Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.

Post sales client service: Manage all store supplies including sundries, packaging, and hospitality. Perform daily cashier functions including accounts payable and cash related functions. Daily tracking of necessary invoice approvals and verification of daily inventory reports.

Qualifications:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Italian and English speaking abilities are mandatory, a third language is an appreciated plus

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.