Client Advisor Roma (Fixed Term Contract)

Fendi; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Rome is seeking a Client Advisor to provide exceptional service and drive sales performance. The ideal candidate will have experience in luxury sales and strong interpersonal skills, with a passion for fashion. Responsibilities include managing client relations and operating retail systems. Fluency in English and Italian is required.

Competenze

• Previous experience in fashion/luxury sales, jewelry, or hospitality preferred.
• Maintain high standards of personal image.
• Fluent in English and Italian.

Mansioni

• Lead individual sales and achieve performance targets and KPIs.
• Strengthen customer relations and nurture a loyal customer base.
• Operate retail management systems accurately for stock and database management.

Conoscenze

Sales Performance

Client Management

Strong Communication Skills

Customer Service Skills

Retail Management Systems

Multitasking

Formazione

Bachelor’s degree or equivalent

Strumenti

CRM Tools

Descrizione del lavoro

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to clients by promoting FENDI's history, craftsmanship, quality of materials, and creativity.

Responsibilities

1. Sales Performance

Lead individual sales and achieve performance targets and KPIs.

Engage in upselling, cross-selling, and multiple selling across all product categories.

2. Client Management

Strengthen customer relations and nurture a loyal FENDI customer base, utilizing appropriate CRM tools.

Manage customer service quality to meet client expectations by offering professional and personalized service.

3. Store Operations

Operate retail management systems accurately for stock transfers, payments, stock inquiries, and customer database management.

4. Store Management

Support inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines.

5. Profile

Previous experience in fashion/luxury sales, jewelry, or hospitality is preferred.

Bachelor’s degree or equivalent is preferred.

Maintain high standards of personal image.

Possess strong selling and communication skills.

Exhibit excellent relationship skills, be self-reliant, friendly, and patient.

Demonstrate organization, professionalism, and self-confidence.

Have strong customer service skills.

Possess computer skills and knowledge of retail management systems.

Adopt a goal-oriented approach, capable of multitasking.

Have a strong interest in or knowledge of the fashion/luxury industry.

Fluent in English and Italian.