Client Advisor - Porto Cervo - Summer Season 2025

Prada; Italia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore della moda cerca un Client Advisor per offrire un'esperienza cliente di lusso straordinaria. In questo ruolo, sarai al centro dell'attenzione, creando relazioni significative e superando gli obiettivi di vendita. Con una forte passione per la moda e l'arte, lavorerai in un ambiente creativo e internazionale, contribuendo al successo del marchio e garantendo un servizio clienti eccezionale. Se sei motivato, curioso e desideroso di crescere professionalmente, questa è l'opportunità perfetta per te.

Competenze

• Passione per le relazioni umane e vendite, con eccellenti capacità comunicative.
• Esperienza nella costruzione di relazioni durature con i clienti.

Mansioni

• Creare un ambiente accogliente e soddisfare le esigenze dei clienti.
• Superare gli obiettivi di vendita e fornire un servizio clienti di alta qualità.
• Utilizzare strumenti digitali per offrire un'esperienza di lusso integrata.

Conoscenze

Relazioni umane

Problem solving

Comunicazione eccellente

Interesse per moda e design

Capacità di lavorare in team

Strumenti

CRM

Strumenti digitali aziendali

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and values to the final clients, guiding them into the world of the Prada Brand.

You hold yourself accountable to achieve your individual and store sales targets, acting as a proactive player in ensuring the best service and responding to the customer needs, both in-store and on the e-commerce channel.

RESPONSIBILITIES

1. Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellence service in accordance with the "client journey ceremony";
2. Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
3. Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
4. Demonstrate an excellence knowledge of the products as well as Prada/Miu Miu history, culture, and DNA;
5. Capture customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
6. Follow up with the clients, using the CRM tools, in order to strengthen the long-term relationship with clients;
7. Host and conduct appointments either in presence or leveraging technology to do virtual appointments;
8. Embrace and promote the Omni Channel mindset;
9. Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advice;
10. Take ownership of resolving client complaints liaising with the line manager and Client Service team, when necessary;
11. Operate with the highest level of care and respect for the products;
12. Utilize Company digital tools actively to offer a complete and integrated luxury experience;
13. Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room;
14. Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
15. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in a team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

English is a must; other languages are a plus.