Client Advisor Part Time 20 H

Valentino Fashion Group; Firenze; In loco; EUR 20.000 - 30.000; Part-time

Descrizione del lavoro

A luxury fashion brand is seeking a motivated Client Advisor in Florence. Responsibilities include mastering the client journey, creating emotional connections, and engaging clients. Candidates should have a minimum of 3 years retail experience in a luxury environment and excellent communication skills. A passion for fashion and fluency in English is essential.

Competenze

• Minimum 3 years experience in retail within a luxury brand.
• Excellent communication skills and teamwork.
• Fluency in English plus a second language preferred.

Mansioni

• Master the Client Journey.
• Create customer emotion and desire.
• Engage existing and prospect clients.

Conoscenze

Retail experience in luxury brand

Interpersonal skills

Effective communication

Fluency in English

High fashion knowledge

Client network

Descrizione del lavoro

POSITION

CLIENT ADVISOR - Part time 20 h

We are currently seeking a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends, and have a strong interest in our Brand and Products.

• Responsibilities will include

Client

• Master the Client Journey;
• Create customer emotion and desire;
• Engage existing and prospect clients as per weekly plan defined by Store Management;
• Deliver Valentino Couture Service impeccably in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing, and farewell);
• Focus on development and retention of existing clients, recruitment of new and potential ones;
• Engage the client through every selling opportunity - walk-in, private appointment, phone consignments;

Actively participate in sales in partnership and OTO appointment routines.

• Operations and Visual
• Handle all sales and after-sales activities (boutique returns, end-of-season, customer returns, repairs, complaints);
• Ensure product good maintenance and replenishment on the floor;
• Know the warehouse stock across all categories to ensure re-stocking and maximize sales;
• Respect administration and operations procedures;
• Liaise with In-Store Visual to follow display guidelines; verify and report all relevant information to store management.

Qualifications

• Must have strong retail experience in a luxury brand (minimum 3 years experience);
• Excellent interpersonal and effective communication skills;
• Fluency in English is essential; second language is preferred;
• Be a team player with a proactive attitude;
• High fashion knowledge;
• Ability to adapt to changing needs of the company as necessary;
• Must have a client network in a luxury environment.