Client Advisor - Outlet Sanremo

Loro Piana; Sanremo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in luxury retail is seeking a Client Advisor for their Boutique in Sanremo. The role focuses on delivering exceptional customer service, maintaining brand standards, and developing strong client relationships within a dynamic team environment. Ideal candidates have experience in luxury sales and excellent interpersonal skills.

Competenze

• Experience as Client Advisor in a luxury boutique.
• Alignment with Loro Piana brand and products.
• Strong luxury touch and approach.

Mansioni

• Achieve the highest customer satisfaction and loyalty.
• Manage commercial relations with clients.
• Provide high level of customer service.

Conoscenze

Interpersonal skills

Clientelling

Customer satisfaction

Sales process alignment

Descrizione del lavoro

Position

The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store.

Job Responsibilities

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
• Cooperates with colleagues in order to create a positive environment and pays attention to performance level
• Receives and displays the products according to procedures
• Constantly maintains a tidy working place according to the Company guidelines
  
  

Sales

• Is responsible for the sales process following the Company standards
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to ensure the highest level of satisfaction.
  
  

Client management & CRM

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with supervisor support
• Turns every touchpoint with customers into a positive situation, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients’ requests
  
  

Product & Visual

• Participates to product presentations
• Deeply knows all products of his/her category and is updated on all the product categories in store
• Ensures the appropriate care of the store
  
  

Profile

• Experience as Client Advisor in a luxury boutique
• Alignment with Loro Piana brand and products
• Strong luxury touch and approach
• Excellent interpersonal and relationship building skills
• Strong clientelling skills
• Nice to have: Russian speaker