Client Advisor - Milano Galleria (Temporary Contract)

Inside Lvmh; Milano; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A luxury goods company in Milan is seeking a Client Advisor to represent the brand and ensure customer satisfaction in the boutique. The ideal candidate should have experience in luxury retail and outstanding interpersonal skills. Responsibilities include managing sales processes, maintaining store standards, and fostering client relationships. This temporary contract role emphasizes high-quality service and brand alignment.

Competenze

• Experience as Client Advisor in a luxury boutique.
• Alignment with Loro Piana brand and products.
• Strong luxury touch and approach.

Mansioni

• Ensure the highest customer satisfaction during sales.
• Maintain a tidy working place according to guidelines.
• Provide and maintain a high level of customer service.
• Manages client relations to enhance satisfaction.

Conoscenze

Excellent interpersonal skills

Client relationship management

Sales in luxury goods

Brand alignment

Descrizione del lavoro

Client Advisor - Milano Galleria (Temporary Contract)

The Client Advisor represents the Company with clients in our Boutique. He / She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He / She cooperates to reach the qualitative and quantitative goals set in their Store.

Job responsibilities

1. Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
2. Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales.
3. Cooperates with colleagues to create a positive environment and pays attention to performance levels.
4. Receives and displays products according to procedures.
5. Constantly maintains a tidy working place according to the Company guidelines.
6. Is responsible for the sales process following the Company standards.
7. Provides and maintains a high level of customer service.
8. Manages commercial relations with clients to ensure the highest level of satisfaction.

Client management & CRM

1. Ensures after-sales service with the same level of efficiency and care to maintain client satisfaction and loyalty, promoting the Brand image.
2. Manages claims with supervisor support.
3. Turns every touchpoint with customers into a positive situation, always promoting Brand image.
4. Communicates collected information regarding clients to Management.
5. Executes follow-up of clients’ requests.

Profile

1. Experience as Client Advisor in a luxury boutique.
2. Alignment with Loro Piana brand and products.
3. Strong luxury touch and approach.
4. Excellent interpersonal and relationship-building skills.

This job posting is active.