Client Advisor (m / f / d) - Milan

RIMOWA GmbH; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury mobility brand in Milan is seeking a Client Advisor to provide outstanding client experiences. Responsibilities include building long-term relationships, assisting with special requests, and fostering brand loyalty. The ideal candidate is fluent in Italian and English, has a passion for luxury, and is proactive in client engagement. Join us to develop your skills in a dynamic retail environment.

Competenze

• Passionate about storytelling, lifestyle, luxury, and travel.
• Enthusiastic about retail and delivering memorable experiences.
• Proactive in building long-term relationships with clients.

Mansioni

• Provide an outstanding and unforgettable client experience.
• Build long-term relationships with our clientele.
• Assist with special requests and perform repairs.

Conoscenze

Storytelling

Luxury and travel enthusiasm

Attention to visual details

Proactive relationship building

Fluent in Italian

Fluent in English

Additional languages

Descrizione del lavoro

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

We are looking for a Client Advisor to join our Milan Sant'Andrea team!

Job responsibilities

As a Client Advisor at RIMOWA, your role is to:

1. Provide an outstanding and unforgettable client experience. Whether they are long-time RIMOWA brand ambassadors or discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journeys is our top priority.
2. Build long-term relationships with our clientele by leveraging our tools to foster brand loyalty.
3. Assist with special requests and perform repairs in coordination with our client care department.
4. Be a team player, first and foremost, who is eager to learn about our products, our brand, and its history. A team player at RIMOWA is diplomatic, embodies our values, collaborates with colleagues, and is always there to lift the team spirit.

Profile

We love what we do at RIMOWA and are eager to hear from you if you are:

• Passionate about storytelling, lifestyle, luxury, and travel.
• Enthusiastic about retail and delivering memorable experiences for our clientele.
• Have a great eye for visual details and are eager to achieve team objectives.
• Proactive in your approach to clientele, building long-term relationships and approaching each situation with a collaborative spirit.
• Fluent in Italian and English. Additional languages are a plus.

We look forward to hearing from you.

Additional information

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively, or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

What are you waiting for? Apply today and soon become part of our unique crew. It's quick, easy, and uncomplicated — just tell us your salary requirements and earliest possible start date.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on

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