Client Advisor Leccio Outlet - Fixed Term Contract

OTB; Reggello; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury fashion house in Tuscany seeks a Client Advisor to serve as a brand ambassador. The role involves providing exceptional client service, driving sales, and fostering long-term relationships. Ideally, candidates should have a luxury retail background, strong communication skills, and be fluent in English and Italian. This position supports the brand's image and ensures a high-standard store environment.

Competenze

• Proven ability to build long-term relationships with diverse clients.
• Experience as a Client Advisor in luxury retail preferred.
• Fluency in English and Italian is mandatory.

Mansioni

• Welcome and provide personalized service to clients.
• Drive sales through understanding client needs.
• Build client loyalty through strong relationships.
• Maintain up-to-date product and brand knowledge.
• Support visual merchandising standards.
• Collaborate with team members for store success.
• Assist with inventory management.
• Uphold company policies and grooming standards.

Conoscenze

Client relationship building

Communication

Sales mindset

Cross-selling skills

Proactivity in performance

Adaptability to challenges

Descrizione del lavoro

Overview

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.

Responsibilities

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Qualifications

• You can build long-term, successful relationships with all types of clients around the world.
• You are an experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• Excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• English and Italian Mandatory.