Client Advisor - High Jewelry - Milan

Tiffany & Co; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand seeks a Client Advisor to represent Tiffany & Co. in every client interaction. The role requires a passion for customer service and sales, with a focus on relationship building and delivering exceptional client experiences. Candidates should possess retail or luxury experience, fluency in English and Italian, and a desire for excellence in service.

Competenze

• Required retail or luxury retail experience, or relevant client-related experience.
• Proven track record in achieving sales results.
• Fluency in Italian and English; a third language is appreciated.

Mansioni

• Build client relationships to drive loyalty and sales.
• Deliver memorable client experiences at every interaction.
• Meet or exceed store sales goals consistently.

Conoscenze

Communication

Sales

Client Relationship Management

Flexibility

Formazione

College / University Degree

Graduate Gemologist Degree

Descrizione del lavoro

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

• Responsibilities

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. The love of building his / her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany sales professional’s skill set.

• Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.
• Service
• Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Qualifications

Required Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Italian and English speaking abilities are mandatory, a third language is an appreciated plus

Preferred Qualifications :

• A college / university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.

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