Client Advisor - Forte Dei Marmi

OTB Group; Lucca; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join Diesel as a Client Advisor in Forte dei Marmi, where you can shine in a dynamic team. You will leverage excellent communication skills and product knowledge to provide clients with a personalized shopping experience. The role offers growth opportunities within OTB Group and a competitive incentive system, all in an inclusive environment.

Servizi

Competitive incentive system

Development opportunities in Diesel and OTB group

Lunch vouchers for each working day

Dynamic team environment

Competenze

• Previous experience in sales roles, preferably in luxury retail.
• Strong understanding of the luxury sector and product sensitivity.
• Digitally aware and open to new ways of working.

Mansioni

• Provide excellent in-store experience and assist clients effectively.
• Drive sales and achieve individual targets through proactive engagement.
• Ensure high standards of shop floor and visual display.

Conoscenze

Decision Making

Strategic Thinking

Financial Acumen

Innovation

Focus on Customer

Execution

Descrizione del lavoro

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

We are currently looking for a Client Advisor to join our Diesel store in Forte dei Marmi.

• Authentic, passionate trusted client advisor : an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
• Welcome and assist each client providing an excellent in-store experience at all times.
• Be a master at storytelling and at the art of asking engaging questions.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Be proactively engaged in cross selling with all Departments and maximize sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance.

Key Requirements

• Previous experience in sales roles; Experience in structured Fashion Luxury / Retail Companies is a plus; Passionate in Retail, Client service and commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Willingness to evolve in the organization, willingness to relocate is a plus.
• Digitally aware and open to new ways of working.
• We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.

What we offer

• A competitive incentive system.
• A range of development opportunities in Diesel and OTB group Store network in Italy and abroad.
• An awesome, young and dynamic team.
• Highly inclusive working environment.
• Lunch vouchers for each working day.

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us, People come first : we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

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