Client Advisor - Fixed Term Contract

FERRAGAMO; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand in Milan is seeking a Full-Time Client Advisor for a fixed-term contract until 31.12.2025. The ideal candidate has experience in luxury retail and is passionate about client relationships. Responsibilities include crafting personalized client experiences and driving sales. Fluency in English and Italian is essential. Join a diverse and inclusive team dedicated to creating memorable moments for clients.

Competenze

• Experience in luxury retail or a similar client-facing role.
• Fluency in English and Italian; knowledge of an additional language is an advantage.
• Ability to develop relationships using CRM tools.

Mansioni

• Transform each client experience into magical moments.
• Build authentic, long-term bonds with clients.
• Lead by example to inspire team success.
• Demonstrate deep understanding of luxury clients.
• Master storytelling to connect with clients.
• Propose ideas to enhance client value.

Conoscenze

Client relationship building

Strong communication skills

Empathy

Innovative thinking

Team-oriented mindset

Descrizione del lavoro

The part you’ll play

You will join us in our Milan Rinascente store as a Full-Time Client Advisor for a fixed term contract until 31.12.2025, reporting directly to the Store Management.

• Transform each client experience into magical moments by crafting personalised experiences that make clients feel confident and energised.
• Build authentic, long-term bonds with clients, ensuring they feel the experience is truly tailored to them.
• Lead by example on the selling floor to inspire both individual and team success, driving sales results with accountability.
• Demonstrate deep understanding of luxury clients’ desires, needs, and expectations, acting always with the client’s experience at heart.
• Master storytelling and the art of engaging questioning to connect meaningfully with clients.
• Innovate continuously by proposing fresh ideas to enhance client value and create memorable moments.

What you’ll bring

• A caring, authentic, and trusted approach as a client advisor, with a genuine passion for style and luxury fashion.
• Strong communication skills, with the ability to handle clients with empathy and put them at the centre of every decision.
• Courage to share ideas and innovate, with a willingness to grow and learn.
• Experience in luxury retail or a similar client-facing role.
• Fluency in English and Italian is essential; knowledge of an additional language is an advantage.
• Previous in the fashion/luxury retail
• Ability to develop meaningful client relationships using CRM tools and initiatives.
• A proactive and team-oriented mindset, ready to contribute to collective success.

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.

Seniority level

Entry level

Employment type

Full-time

Industry

Retail Luxury Goods and Jewelry; Retail Apparel and Fashion