Client Advisor Firenze

Diesel; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading fashion brand is seeking a Client Advisor in Milan to enhance the client experience and drive sales. This role involves understanding client needs, providing personalized service, and maintaining high store standards. Candidates should have sales experience in luxury retail, strong communication skills, and a passion for client service.

Competenze

• Previous experience in sales roles, particularly in luxury retail.
• Strong luxury sector understanding and product sensitivity.
• Excellent communication skills.
• Willingness to evolve within the organization and relocate.
• Digitally aware and open to new working methods.

Mansioni

• Prioritize client experience with in-depth knowledge of their needs.
• Welcome and assist clients, ensuring an excellent in-store experience.
• Master storytelling to connect with clients.
• Create long-term client relationships through personalized experiences.
• Handle customer complaints and engage in cross-selling.

Descrizione del lavoro

Client Advisor Firenze

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including over 400 company-owned stores.

Role Overview: A caring, authentic, passionate, and trusted client advisor: an intuitive sales associate with a passion for style. A powerful communicator, handling clients with personal care and empathy, always putting the client at the center of every decision. Courageous with ideas and innovative in approach, always eager to grow and learn.

KEY RESPONSIBILITIES

1. Prioritize the client experience, possessing in-depth knowledge of client needs, desires, and expectations.
2. Welcome and assist each client, providing an excellent in-store experience at all times.
3. Master storytelling and ask engaging questions to connect with clients.
4. Create long-term, authentic bonds with clients by making the experience personalized and meaningful.
5. Handle customer complaints effectively, liaising with the line manager when necessary.
6. Demonstrate active leadership on the selling floor to drive individual and team sales objectives, being accountable for sales results.
7. Engage proactively in cross-selling with all departments to maximize sales opportunities and achieve sales targets and KPIs.
8. Maintain comprehensive knowledge of brand and products.
9. Manage payment operations, including returns, refunds, remote sales, and tax-free transactions, accurately and punctually.
10. Ensure the shop floor and visual displays are maintained to high standards, complying with operational guidelines and stock procedures.
11. Contribute to security measures, preventing product thefts through attentive practices such as tagging merchandise.
12. Stay updated with fashion trends and competitors, thinking innovatively about improvements and new initiatives.
13. Develop and nurture meaningful, loyal client relationships through personal connections and CRM initiatives.
14. Drive sales by understanding client desires and creating personalized experiences to optimize sales performance.

KEY REQUIREMENTS

1. Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus; passionate about retail, client service, and commercial mindset.
2. Strong understanding of the luxury sector and product sensitivity.
3. Excellent communication skills.
4. Willingness to evolve within the organization; willingness to relocate is a plus.
5. Digitally aware and open to new working methods.

Location: Milano, IT | Employment Type: Full-time | Function: Retail | Seniority: Professional