Client Advisor Firenze

JR Italy; Firenze; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Un'azienda all'avanguardia cerca un Client Advisor per il suo Flagship Store a Firenze. In questo ruolo, sarai responsabile di trasformare ogni interazione con il cliente in un'esperienza unica e memorabile. Dovrai costruire relazioni autentiche e durature, comprendendo profondamente le esigenze dei clienti di lusso. Se sei un comunicatore appassionato, pronto a innovare e a mettere il cliente al centro di ogni decisione, questa è l'opportunità perfetta per te. Unisciti a noi e contribuisci a creare un ambiente di lavoro diversificato e inclusivo, dove ogni voce conta.

Competenze

• Esperienza nel fornire un servizio clienti eccezionale e personalizzato.
• Capacità di costruire relazioni significative e autentiche con i clienti.

Mansioni

• Trasformare ogni esperienza del cliente in momenti magici e memorabili.
• Guidare le vendite e raggiungere obiettivi individuali e di team.

Conoscenze

Comunicazione efficace

Empatia

Storytelling

Innovazione

Descrizione del lavoro

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We’re living a new chapter: a conversation between our rich heritage and a clear vision of the future. For those who are passionate and want to embrace challenge we say join and be part of our change!

Find below the role we’ve tailored just for you and discover how your contribution will be essential to our growth.

We are currently looking for a Client Advisor to join our Flagship Store in Firenze!

YOU

• Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision
• Courageous with ideas and innovative in your approach, always ready to grow and learn

THE JOB

• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results

ESSENTIALS

• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients
• Being a master at storytelling and at the art of asking engaging questions
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

MISSION DETAILS

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance

Languages: Proficiency in Italian and English, more languages will be advantageous.

At Ferragamo you can play your part and express your uniqueness.

We are committed to building a diverse workplace in which diversity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation.

As an Equal Opportunity Employer we welcome and consider applications from all candidates regardless of their personal background.

Unlock your potential with us, together anything is possible.