CLIENT ADVISOR - Fidenza (Fixed Term)

Valentino; Fidenza; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand is seeking a highly motivated Client Advisor for its boutique in Fidenza. The role involves guiding clients throughout their buying journey while ensuring a premium customer service experience. Applicants should have retail experience, excellent communication skills, and fluency in English and Italian. The ideal candidate possesses high fashion knowledge and a proactive team spirit, with an existing client network in a luxury environment.

Competenze

• Retail experience is required.
• Fluency in English and Italian is essential.
• Must be a team player.

Mansioni

• Master the client journey.
• Create customer emotion and desire.
• Engage clients as per weekly plan.

Conoscenze

Excellent interpersonal skills

Effective communication skills

High fashion knowledge

Pro-active attitude

Client network in luxury environment

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position: CLIENT ADVISOR Fixed Term - Fidenza

For our boutique in Fidenza we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.

Responsibilities will include:

Client

• Master the client journey;
• Create customer emotion and desire;
• Engage existing and prospect clients as per weekly plan defined by store management;
• Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
• Focus on development and retention of existing clients, recruitment of new and potential ones;
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
• Actively participates to the sales in partnership and oto appointment routine.

Operations and visual

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
• Ensure product good maintenance, replenishment on the floor;
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
• Respect administration and operations procedures;
• Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.

Qualifications:

• Retail experience;
• Excellent interpersonal and effective communication skills;
• Fluency in English and Italian is essential
• Be a team player with a pro-active attitude
• High fashion knowledge
• Ability to adapt to changing needs of the company as necessary
• Must have client network in luxury environment

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.