Client Advisor - Emporio Armani Milano

Giorgio Armani; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Un'importante azienda di moda a Milano cerca un Client Advisor per offrire un'esperienza cliente eccezionale e costruire la fiducia dei clienti. Il candidato ideale ha oltre 2 anni di esperienza nel settore, è fluente in inglese e possiede eccellenti capacità comunicative. L'azienda promuove un ambiente inclusivo dove valorizzare il talento.

Competenze

• Esperienza di 2+ anni nel settore della moda e del lusso è un must.
• Conoscenze solide nel servizio clienti e nella fidelizzazione.
• Capacità di monitorare le performance e raggiungere gli obiettivi di vendita.

Mansioni

• Garantire un'esperienza cliente eccezionale.
• Costruire la fedeltà del cliente coinvolgendo potenziali clienti.
• Monitorare le performance personali e raggiungere gli obiettivi KPIs.
• Mantenere un'immagine impeccabile della boutique.
• Assicurare la corretta manutenzione dei prodotti.

Conoscenze

Esperienza di 2+ anni in un ruolo simile

Conoscenza fluente dell'inglese

Ottime capacità comunicative e interpersonali

Passione per l'industria della moda

Spirito di squadra

Formazione

Diploma di istruzione superiore e/o laurea

Descrizione del lavoro

Descrizione lavoro:

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. The Armani style, in expressing a precise vision – down to the most minute detail, is a style in the truest sense of the word: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through style. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and purpose of the job:

Within the Emporio Armani store in Milan, you will join the team as Client Advisor. In particular, you will reflect the brand philosophy and be characterised by professionalism, attention to detail and technical knowledge.

Responsibilities:

• Ensure excellence by offering an outstanding Client Experience
• Build client loyalty, engaging potential, new or existing clients
• Monitor your own performance, achieving the assigned KPIs
• Provide an impeccable image of the boutique
• Ensure product good maintenance, replenishment on the floor, knowing the warehouse stock of all categories to ensure re-stock shelves and maximize sales

Profile requirements:

Must-have skills:

• 2+ years of experience in the same role, possibly within the Fashion & Luxury industry
• Higher education diploma and/or degree
• Fluent knowledge of English
• Strong interest and passion for the fashion industry
• Excellent communication and interpersonal skills
• Team spirit

Nice-to-have skills:

• Mastery of clienteling activities
• Fluency in any other language besides English is surely appreciated

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.