Client Advisor

DFS Group; Venezia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Venice seeks a Client Advisor. The role involves delivering an exceptional customer experience, assisting in merchandise selection, and maintaining store presentation. Ideal candidates will have a strong passion for luxury and fashion, with excellent communication and teamwork skills. This position offers an opportunity to grow within the retail sector.

Competenze

• High energy level and a positive approach.
• Genuine passion for luxury and fashion.
• Strong work ethic with ownership and drive for results.
• Fluency in English; secondary language beneficial.

Mansioni

• Deliver seamless customer experience and build customer loyalty.
• Assist customers in selecting and purchasing merchandise.
• Ensure floor presentation meets brand requirements.

Conoscenze

Customer service excellence

Sales skills

Teamwork

Communication skills

Flexibility

Formazione

High School diploma or equivalent

Descrizione del lavoro

Position

The Client Advisor delivers a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets.

• Selling
• Assist customers in selecting, purchasing, refunding merchandise while demonstrating excellence in customer service
• Complete customer transactions in a professional, timely manner
• Inform customer necessary information they need to know if applicable
• Provide the Best Customer Experience
• Identify customer’s temperaments and flex to their style
• Provide helpful, friendly assistance in a sincere manner
• Floor and Product Presentation
• Demonstrate product features and special product information
• Ensure floor presentation meets or exceeds brand and DFS requirements
• Maintain stock levels of all merchandise in the department
• Be familiar with store layout and direct customers to merchandise, services and facilities as appropriate
• Assist Management team in the coordination and execution of all team merchandising activities, including inventory management, presentation quantities, promotional activities and merchandise stock flow
• Teamwork
• Work cooperatively with co-workers to accomplish sales and service goals
• Take action to problem solve or effectively communicate to manager for assistance
• Provide manager with customer’s feedback
• General
• Plan, participate and help monitor physical inventories as scheduled which includes inventory preparation
• Maintain light housekeeping. Ensure retail areas and store rooms are neat, clean, hazard free and dust-free
• Attend meetings, training & store briefings when required to gain greater product knowledge
• Profile
• High School diploma or equivalent, or an equivalent combination of education and work experience
• High energy level, have a positive approach
• Genuine passion for luxury as well as fashion and interest in a long-term career in retail
• Strong work ethic, ownership and drive for results
• Team player
• Good communication skills
• Flexibility e problem solving;
• Fluency in English language
• Secondary language speaking beneficial, but not required