Client Advisor

360 Talent; Varese; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A renowned fragrance house in Varese is seeking a dedicated professional to join their team and provide exceptional customer experiences in luxury retail. The ideal candidate will have 1–2 years of experience in high-end retail, be fluent in Italian and English, and possess strong communication skills. This role offers a full-time permanent contract with responsibilities including sales performance, client engagement, and brand representation.

Competenze

• At least 1–2 years of experience in high-end retail, preferably in Fragrance / Beauty / Luxury Retail.
• Other foreign language skills are a plus.

Mansioni

• Welcome customers with elegance and represent the brand.
• Ensure exceptional client experience and foster relationships.
• Aim to achieve and exceed sales targets.
• Manage stock levels and ensure impeccable visual standards.

Conoscenze

Strong communication skills in Italian

Strong communication skills in English

Experience in high-end retail

Confidence in using digital tools and POS systems

Descrizione del lavoro

Overview

Are you passionate about fragrances and luxury retail?

Join the world of Dr. Vranjes Firenze and become part of a brand that celebrates Italian elegance and olfactory excellence.

With its unique identity characterized by an original blend of Florentine heritage, iconic fragrances, and timeless elegance, the renowned fragrance house Dr. Vranjes Firenze embodies the perfect balance between roots and innovation. Founded in 1983, it emphasizes the precious Florentine heritage in everything it does and delivers multisensorial well-being, capturing the elegance of Florence, its tradition of craftsmanship, and the art of perfumery in every scented décor object and Eau De Parfum. Each fragrance is the result of ongoing scientific and creative research into essences, along with a sophisticated formulation with unrivalled persistence and durability.

Location: Milano Rinascente

Employment Type: Full-Time

Contract: Permanent

What You’ll Do

Customer Experience & Sales

• Welcome customers with elegance, representing the Brand
• Guide clients through the Dr. Vranjes olfactory journey using storytelling and product expertise
• Ensure an exceptional Client experience, placing the Client first and fostering valuable relationships
• Proactively maximize cross-selling opportunities by leveraging the full range of products available in-store
• Provide personalized recommendations and sensory experiences
• Enhance brand loyalty by transforming every client visit into a memorable luxury shopping experience
• Handle requests and feedback professionally, aligned with luxury service standards

Sales Performance & Business Development

• Aim to achieve and exceed sales targets
• Engage in clienteling activities to strengthen client connections
• Support and participate in in-store events to boost visibility and sales
• Collaborate with the team to monitor KPIs (ATV, UPT, conversion rate…)

Boutique Operations & Visual Merchandising

• Ensure impeccable visual standards and brand image in the store
• Manage stock levels, product replenishment, and back-of-house organization
• Execute all operational and stock management activities—including inventory, logistics, cash handling, and reporting—in strict accordance with company policies and head office guidelines

What We’re Looking For

Experience & Skills

• At least 1–2 years of experience in high-end retail, preferably in Fragrance / Beauty / Luxury Retail Experience
• Strong communication skills in Italian and English
• Other foreign language skills are a plus
• Confidence in using digital tools and POS systems

Your Personality

• Elegant, proactive, empathetic, and service-oriented
• High level of flexibility and ability to problem solve
• A natural team player with a strong sense of responsibility and attention to details
• Self-motivated, focused and able to use own initiative
• Flexibility to work varied shifts as required by the business, including weekends and public holidays

Are you ready to craft unforgettable olfactory experiences with us?

Join us and bring your expertise to the world of Dr. Vranjes Firenze.