Client Advisor

Dolce & Gabbana; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Un'azienda all'avanguardia nel settore della moda è alla ricerca di un Client Advisor esperto e proattivo per la sua boutique a Roma. In questo ruolo, sarai l'ambasciatore del marchio e garantirai un servizio eccezionale a ogni cliente. Le tue responsabilità includeranno la personalizzazione dell'esperienza del cliente, il supporto al personale di vendita e la promozione dei prodotti, mantenendo al contempo gli standard del negozio. Se hai una passione per il servizio clienti e un forte background nel retail di lusso, questa è l'opportunità perfetta per te.

Competenze

• Fluency in Italian and English, with other languages as a plus.
• Minimum 4 years experience in luxury retail required.

Mansioni

• Tailor client experiences to enhance brand impression.
• Deliver outstanding customer service and build long-term relationships.

Conoscenze

Fluency in Italian

Fluency in English

Effective sale techniques

Strong presentation skills

Interpersonal skills

Communication skills

Self-motivation

Team player

Formazione

4+ years of relevant experience in luxury retail

Strumenti

CRM systems

Client Book

Descrizione del lavoro

We are currently looking for an experienced and proactiveClient Advisorfor our boutique based in Rome, Rinascente Tritone.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sales Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sales Staff
• Support basic cash operations when necessary (is trained to use the till)

Requirements

• Fluency inItalian, English. Other languages are considered a plus.
• Minimum 4years of relevant experience in luxury retail.
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self-motivation with positive attitude and professional selling techniques.
• Good customers focus with strong presentation, interpersonal and communication skills.
• Strong team player.

Location: Rome, Italy