Client Advisor

AppCast; Milano; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand is seeking a passionate Sales Associate in Milan. This role involves creating exceptional client experiences and maintaining strong relationships while driving sales outcomes. Ideal candidates will possess strong communication skills and a deep understanding of luxury client needs, as well as proficiency in multiple languages.

Competenze

• Proficiency in Italian and English, with additional languages being advantageous.
• In-depth knowledge of luxury client desires, needs, and expectations.
• Ability to create lasting bonds with clients.

Mansioni

• Transform client experiences into magical moments.
• Drive sales results and manage client relationships effectively.
• Engage in active leadership on the selling floor.

Conoscenze

Client Experience

Communication

Storytelling

Problem Solving

Descrizione del lavoro

At Ferragamo, we're more than just building a Brand

We're redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued, all with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation while taking responsibility for our decisions. We win together with Passion—thinking and succeeding as one team.

Let’s evolve iconic fashion and create the next exciting chapter!

You will join us in our corner in Milan Rinascente!

• Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style—A powerful communicator, handling clients with personal care and empathy, always putting the client at the center of every decision—Courageous with ideas and innovative in approach, eager to grow and learn

THE JOB

• Transform each client experience into a magical moment by creating a hand-crafted experience that makes the client feel confident and energized.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.

ESSENTIALS

• Acting and thinking first of the client and their experience, possessing in-depth knowledge of the desires, needs, and expectations of luxury clients.
• Mastering storytelling and engaging questioning techniques.
• Thinking innovatively about how to improve and generate new ways of creating tangible value and magic for clients.

MISSION DETAILS

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and creating a hand-crafted experience to achieve optimal sales performance.

Languages: Proficiency in Italian and English; additional languages are advantageous.

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace where inclusivity is valued in all its forms—gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.