Client Advisor

Montblanc; Milano; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury retail brand in Milan seeks a sales associate to provide exceptional client service in a boutique setting. The ideal candidate will have experience in sales, be fluent in Chinese, English, and Italian, and possess a passion for art and design. Key responsibilities include advising clients, managing transactions, and promoting a high-level customer experience. Join a team that values diversity and exceptional standards.

Competenze

• Previous experience in a sales role within a boutique.
• Passion for Art and Design.
• Comfortable with digital tools and CRM applications.

Mansioni

• Greet, serve, and advise clients.
• Introduce sales and product selections.
• Manage cash, card payments, and stock deliveries.

Conoscenze

Fluent in Chinese

Fluent in English

Fluent in Italian

Customer orientation

Selling skills

Exceptional communication skills

Team player

Descrizione del lavoro

Strive to achieve boutique and personal sales targets with active participation in the daily sales process. Responsibilities Greet, serve, and advise clients, providing the best service possible at all times while introducing additional and alternative sales, and offering guidance on product selection. Be an ambassador of Montblanc, representing the Maison at all times. Communicate your passion for the Maison to each client, confidently guiding them through the inspirations behind each product. Study the storytelling of each collection, understanding the inspiration and how the Maison has reinterpreted it in our creations. Handle cash and card payments, and balance cash registers with receipts. Manage the delivery of stock, including verifying accuracy, quality checking, and proper storage in the back office. Success Factors You will :

Have previous experience in a sales role within a boutique. Be fluent in Chinese, English, and Italian. Have a strong customer and goal orientation. Demonstrate elegance, outstanding manners, a confident sense of style, and an appreciation for luxury items. Show the ability to plan and organize work, with strong decision-making and problem-solving skills. Possess a passion for Art and Design. Be reliable, rigorous, and highly responsible. Be comfortable with digital tools and proficient in CRM applications, understanding their commercial logic. Be accountable for the successful operation of the boutique. Exhibit exceptional selling skills, outstanding customer focus, and excellent communication skills. Be an excellent team player, supporting colleagues whenever needed. Have recent or current work experience in Naples, enabling you to propose client treatment strategies and high-level partnerships. What Makes Our Group Different? Our strength lies in our diverse arts, cultures, and human skills, fostering untapped potential. We value freedom, collegiality, loyalty, and solidarity. We promote empathy, curiosity, courage, humility, and integrity. We are committed to caring for the world we live in. Your Journey with Us During the interview process, you will meet the HR team, the Boutique Manager, and the Retail Manager. Learn more about life at Richemont and our maisons below. J-18808-Ljbffr