Client Advisor

FERRAGAMO; Giuliano di Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a leading luxury fashion brand as a Client Advisor in Rome Rinascente. You'll engage with clients, providing personalized experiences, and lead in driving sales through exceptional customer service and storytelling. A passion for style and solid communication skills are essential for this full-time position. Become a part of a dynamic team redefining luxury fashion with an emphasis on client experience and relationships.

Competenze

• Proficiency in Italian and English is essential.
• Mastery in relationship building and understanding luxury client expectations.
• Experience in sales and personal client management is advantageous.

Mansioni

• Transform client experiences into personalized and magical moments.
• Drive sales results through active client engagement and leadership.
• Nurture long-term relationships with clients based on trust and empathy.

Conoscenze

Communication

Empathy

Storytelling

Customer Service

Innovative Thinking

Descrizione del lavoro

At Ferragamo, we're more than just building a Brand

We're redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued, all with an unwavering passion for Italian craftsmanship.

Joining us means becoming part of an inspiring and engaging spirit. In each of our stores around the world, passionate, positive, and empathetic colleagues create lasting impressions. Together, we drive excellence and innovation, taking responsibility for our decisions. We win together with passion, thinking and succeeding as one team.

Let’s evolve iconic fashion and create the next exciting chapter!

You will join us at our store in

Rome Rinascente!

Role: Caring, authentic, trusted Client Advisor: An intuitive sales associate with a passion for style. A powerful communicator, handling clients with personal care and empathy, always putting the client at the center of every decision. Courageous with ideas and innovative in approach, always eager to grow and learn.

The Job: Transform each client experience into a magical moment by creating a personalized experience that makes the client feel confident and energized. Build long-term, authentic relationships with clients by making their experience truly about them. Demonstrate active leadership on the sales floor to drive individual and team objectives, being accountable for sales results.

Essentials: Act and think first of the client and their experience. Possess in-depth knowledge of the desires, needs, and expectations of luxury clients. Master storytelling and asking engaging questions. Think innovatively about how to improve and generate new ways of creating value and magic for clients.

Mission Details: Provide excellent and specialized customer service by creating emotionally enriched relationships. Develop and nurture meaningful, loyal client relationships through personal connections and CRM initiatives. Manage and drive sales by understanding client desires and creating personalized experiences to achieve the best sales performance.

Languages: Proficiency in Italian and English. Additional languages are advantageous.

Position: Full-time