Client Advisor

FERRAGAMO; Firenze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Florence is seeking a Full-Time Client Advisor to enhance client experiences in their flagship store. The ideal candidate will have at least 2 years of experience in luxury retail, fluency in English and Italian, and a passion for creating personalized client interactions. Join a team dedicated to excellence and inclusivity.

Competenze

• A caring, authentic, and trusted approach as a client advisor.
• The ability to handle clients with empathy.
• Courage to share ideas and innovate.

Mansioni

• Transform client experiences into magical moments.
• Build authentic, long-term bonds with clients.
• Lead by example on the selling floor.

Conoscenze

Strong communication skills

Empathy

Proactive mindset

Innovation

Client relationship development

Formazione

Experience in luxury retail or a similar client-facing role

Fluency in English and Italian

At least 2 years of previous experience

Strumenti

CRM tools

Descrizione del lavoro

Overview

PLAY YOUR PART. EVOLVE ICONIC.

Embrace the opportunity to enhance the Customer Experience.

At Ferragamo, we're more than just building a Brand

We’ re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter

The part you’ll play

You will join us in our Florence flagship store as a Full-Time Client Advisor, reporting directly to the Store Management.

• Transform each client experience into magical moments by crafting personalised experiences that make clients feel confident and energised.
• Build authentic, long-term bonds with clients, ensuring they feel the experience is truly tailored to them.
• Lead by example on the selling floor to inspire both individual and team success, driving sales results with accountability.
• Demonstrate deep understanding of luxury clients’ desires, needs, and expectations, acting always with the client’s experience at heart.
• Master storytelling and the art of engaging questioning to connect meaningfully with clients.
• Innovate continuously by proposing fresh ideas to enhance client value and create memorable moments.

What you’ll bring

• A caring, authentic, and trusted approach as a client advisor, with a genuine passion for style and luxury fashion.
• Strong communication skills, with the ability to handle clients with empathy and put them at the centre of every decision.
• Courage to share ideas and innovate, with a willingness to grow and learn.
• Experience in luxury retail or a similar client-facing role.
• Fluency in English and Italian is essential; knowledge of an additional language is an advantage.
• At least 2 years of previous experience in the fashion/luxury retail
• Ability to develop meaningful client relationships using CRM tools and initiatives.
• A proactive and team-oriented mindset, ready to contribute to collective success.

Our DEI commitment to you

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.