Client Advisor

JR Italy; Cortina d'Ampezzo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand seeks a Brand Ambassador to represent its philosophy and values in Cortina d'Ampezzo. The role involves building strong customer relationships, enhancing the shopping experience, and achieving sales targets in a dynamic retail environment.

Competenze

• Experience in client relationship management.
• Passion for luxury and fashion.

Mansioni

• Welcome and serve customers ensuring an excellent in-store experience.
• Maximize sales opportunities and achieve sales targets.
• Maintain high shop floor standards and contribute to security measures.

Conoscenze

Communication

Problem Solving

Interpersonal Skills

Sales Passion

Descrizione del lavoro

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To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Passion for human relations and sales
• Problem solving, curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category