City Operations Manager

Gorillas; Milano; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

Gorillas, a leading on-demand retail startup, is seeking a City Operations Manager to lead and develop their Operations team in Milan. This role involves oversight of multiple warehouses, ensuring optimal performance and communication across teams, while fostering a dynamic and inclusive work environment. Ideal candidates are experienced leaders with a hands-on approach, ready to contribute to the rapid growth of a pioneering company.

Servizi

Flexible working arrangements

Career growth opportunities

Dynamic and international work environment

Competenze

• 3-4 years of experience in a fast-paced environment.
• 3-4 years of experience managing small to mid-sized teams.
• Hands-on mentality and willingness to cover various operational roles.

Mansioni

• Overseeing and developing the Operations team across multiple warehouses.
• Full responsibility for operational performance and customer experience.
• Facilitate communication and implement warehouse operational processes.

Conoscenze

Leadership

Analytical Skills

Team Collaboration

Problem Solving

Creativity

Formazione

Bachelor’s degree in management or business

Descrizione del lavoro

Gorillas is shaping the future of on demand retail from the ground up. In less than a year, we have evolved from a single warehouse in Berlin to a growing global crew operating our hyperlocal model in 8 countries (with more on the way soon). Our rider crew makes magic happen daily, delivering groceries to your door in just 10 minutes.

Our love of cycling and a desire to disrupt is in our DNA and we’re proud to foster an environment where authenticity is celebrated and boldness is encouraged. True to our need for speed, March 2021 saw us became Germany’s fastest-ever unicorn company with a $1bn valuation with a total of €305m funding raised. As one of Europe’s most talked about startups, we are bringing true digital disruption to the supermarket space and we are seeking talented individuals to join us in building something extraordinary.

As City Operations Manager you will be overseeing and developing our Operations team as we grow.

• What you will be building with us
• Hire, lead, develop and motivate a team of 6-8 warehouses managers within Milan
• Full responsibility of the operational performance of 6-8 warehouses in Milan, analyzing data around warehouse, inventory, and delivery to make informed decisions on how to create a perfect customer experience routinely.
• Ensure the Gorillas spirit is always up and spread around the warehouses
• Monitor and adjust resource levels (labor / supply / technology) at 6-8 warehouses for optimum performance
• Facilitate communication from respective warehouses to many different stakeholders across supply chain, master data, commercial, legal, marketing, people teams and vice versa
• Introduce and implement warehouse operations processes together with multiple teams such as central operations, quality assurance, supply chain.
• No job is too small” mentality
• willing and able to cover any position in warehouse operations, which includes, warehouse manager, supervisor, inventory, picker, or rider.
• Support the expansion team in launching new warehouses and help us to increase our coverage across the region
• Requirements
• Bachelor’s degree in management or business preferred
• 3-4 years of experience in a fast-paced environment
• 3-4 years of experience managing small to mid-sized teams
• Hands-on mentality and are willing to get your hands dirty
• Always willing to find ways to get the job done with creative and innovative solutions
• Know how to fix problems and you always find a way to make them work
• Numbers-driven person and derive insights from data
• Great team player with empathy that has the ability to combine different perspectives

As a part of the fastest-growing startup in Europe, you can benefit from a steep learning curve from day one with a high career growth trajectory. We love seeing our crew blossom & growing with us! With a transparent company culture & stunning team spirit, Gorillas ensures a dynamic & international environment welcome to anyone! Plus, our flexible working arrangements support people at different stages in their lives. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you want to build something you are proud of and you believe in the vision, we want you in the Gorillas fam!

• Disclaimer

Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.