City Host & Freelance Tour Guide

Lokafy; Matera; Presencial; EUR 28.000 - 50.000; A tiempo parcial

Descripción de la vacante

Lokafy seeks a City Host & Freelance Tour Guide in Matera to welcome travelers and lead personalized city walks. You will share insights, stories, and local recommendations, guiding groups through neighborhoods, landmarks, and authentic dining spots.

Role is part-time and on-site with freelance-style assignments. Strong English, hospitality mindset, and knowledge of Matera’s culture are essential for creating immersive, memorable experiences.

Formación

• Clear spoken English; ability to converse with travelers from diverse backgrounds.
• Customer service experience focused on hospitality and inclusivity.
• Ability to provide engaging explanations of local customs and city navigation.
• Familiarity with Matera's food, drinks, and culinary experiences are advantageous.
• Basic sales or upselling skills to promote additional walks or experiences.
• Deep knowledge of Matera's neighborhoods, history, culture, and daily life.
• Reliable time management and punctuality; able to work independently as a freelance host.
• Willingness to work flexible hours, including weekends and holidays.

Responsabilidades

• Welcome travelers and lead personalized walks through Matera's neighborhoods and landmarks.
• Share local insights, cultural context, and personal experiences.
• Coordinate meeting points and manage small group dynamics during tours.
• Provide friendly, responsive customer service throughout each tour.
• Suggest customized routes based on traveler interests; offer practical tips on transport and local customs.

Conocimientos

Strong communication

Customer service

Training/demonstration

Local food & beverage knowledge

Upselling skills

Knowledge of Matera

Time management

Freelance work ethic

Descripción del empleo

Company Description

Lokafy connects travelers with local residents to create authentic, people-centered travel experiences. Instead of relying solely on guidebooks and typical tourist routes, Lokafy’s city hosts share their personal perspectives and stories about the places they live in. The company believes cities are best understood through meaningful interactions with the people who call them home. By fostering these connections, Lokafy helps travelers see destinations as they are truly meant to be seen. Its mission is to make travel about people as much as places, encouraging global understanding through shared experiences.

Role Description

As a City Host & Freelance Tour Guide in Matera, you will welcome travelers and lead them on personalized walks through the city’s neighborhoods and landmarks. You will share local insights, cultural context, and your own experiences, helping visitors discover hidden spots, everyday life, and authentic food and beverage recommendations. Day-to-day tasks include coordinating meeting points, managing small group dynamics, answering questions, and providing friendly, responsive customer service throughout each tour. You may also suggest customized routes based on traveler interests and support guests with practical tips such as transportation, local customs, and safety. This is a part-time, on-site role in Matera, offering flexible scheduling and freelance-style assignments.

Qualifications

• Strong communication skills, including clear spoken English and the ability to converse confidently with travelers from diverse backgrounds.
• Customer service experience with a focus on hospitality, problem-solving, and creating welcoming, inclusive environments for guests.
• Ability to provide engaging training or explanations, such as guiding first-time visitors through local customs, norms, and city navigation.
• Familiarity with local food & beverage options, and enthusiasm for recommending authentic restaurants, cafés, and culinary experiences.
• Basic sales or upselling skills, including promoting additional walks, experiences, or local services in a respectful, guest-centered way.
• Deep knowledge of Matera’s neighborhoods, history, culture, and daily life, with a genuine passion for sharing your city.
• Reliable time management, punctuality, and the ability to work independently as a freelance host.
• Comfort guiding small groups on foot and willingness to work flexible hours, including weekends and holidays.