Chief Experience Officer (Cxo)

EMEA Recruitment; Milano; In loco; EUR 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Chief Experience Officer to drive customer-centric strategies and enhance the customer experience across various digital platforms. This executive role requires an innovative leader with solid experience in improving customer acquisition and retention while collaborating with internal teams. If you're results-driven, possess excellent analytical skills, and are passionate about customer experience, this opportunity may be for you.

Servizi

Competitive compensation package

Discounts to owned brands and partners

Continuous Learning Development Programs

Competenze

• 2-3 years as Chief Experience Officer or similar role.
• 3-5 years in customer service projects in digital sector.
• Proficient in Italian and English, Spanish or other language is a plus.

Mansioni

• Advocate for consumer needs and improve the customer experience.
• Ensure alignment of customer experience strategy with the overall business strategy.
• Oversee teams dedicated to enhancing user experience.

Conoscenze

Customer Centricity

Strategic Thinking

Analytical Skills

Communication

Formazione

Experience in Digital Sector

In-depth Knowledge of Digital Channels

Descrizione del lavoro

We are looking for a Chief Experience Officer to join our executive management team. You will be responsible for continually improving the customer experience and ensuring that the company always follows a customer-centric strategy. You will be a “decision-maker” within the organization with the aim of consolidating and enhancing customer acquisition and retention. What you'll do Advocate for consumer needs in the development and deployment of projects and strategies throughout the organization; Work with internal stakeholders to identify gaps in the customer experience and opportunities to improve; Capture, monitor, and analyze customer feedback; Ensure the customer experience strategy aligns with the big-picture business strategy considering trends and changes in the fashion ecommerce industry; Oversee customer service teams, customer experience practitioners, designers, developers, and researchers dedicated to improving user experience across various platforms and touchpoints; Measure and track the impact of initiatives on the company's data and key performance indicators (KPIs), including overall customer sentiment and customer satisfaction metrics; Educate the organization about the customer life cycle and buyer's journey. Track and measure customer acquisition and retention. What we're looking for 2-3 years of experience as a Chief Experience Officer or similar role; 3-5 years of experience in developing and implementing customer service projects in the digital sector. Previous experience in the fashion or design industries is a plus; In-depth knowledge of different digital channels and markets; Excellent knowledge and experience with digital metric; Sense of ownership and pride in your performance and its impact on the company's success; Ability to work in a structured way, setting clear goals and monitoring results; strategic-minded and with strong analytical thinking and problem-solving skills to resolve complex situations and find alternative and practical solutions; Excellent conceptual skills : abstract, creative, critical, and logical thinking; Strong written and verbal communication skills, including PowerPoint presentations; ability to lead / coordinate meetings with multiple participants / interactions; Proficient knowledge of Italian and English; a third language is a plus. What we offer Competitive compensation package based on your skills and experience; Benefits : Discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers; Learning Development Programs : continuous learning experience; Be part of the young (31 on avg.) and international (30 nationalities) TLGpeople group and work in a dynamic and fast-moving environment. We hire for potential, and we reward based on impact. We think big, move fast, and never stop learning. In our dynamic, fast-moving environment, opportunities for growth are limitless. J-18808-Ljbffr Chief Experience Officer (Cxo) The Level Group We are looking for a Chief Experience Officer to join our executive management team. You will be responsible for continually improving the customer experience and ensuring that the company always follows a customer-centric strategy. You will be a “decision-maker” within the TMC TRUST MANAGEMENT CONSULTANTS GmbH The corporation, founded in 1831, is a highly reputed Italian general contractor in the international construction market. While based in Northern Italy, our client operates globally. The annual turnover is € 1 bn, with around 90% of revenue being generated overseas.The Chief Operating Officer Project Manager For our Chief Operating Officer Office, we are seeking a new Project Manager.Our mission is to ensure operational efficiency, effective decision-making, and strategic alignment by providing analysis, data, and recommendations, as well as collaborating with senior Chief Commercial Officer, relocation to Egypt (experienced in Fruit Concentrates, IQF, Freeze Dry) Antal International The role is based in Cairo, and a full expat package is offered.We’re seeking a dynamic and results-driven Chief Commercial Officer to lead the commercial growth and international expansion of a sustainable food product portfolio, with a strong focus on fruit Chief Marketing Officer (SaaS revenue & growth | Remote) Chief Marketing Officer (SaaS revenue & growth | Remote)Join to apply for the Chief Marketing Officer (SaaS revenue & growth | Remote) role at iubendaChief Marketing Officer (SaaS revenue & growth | Remote)3 days ago Be among the first 25 applicantsJoin to apply for Fencing Professionals Assembly (FPA) is currently seeking a strategic and visionary leader to join the organization as an Entrepreneur in Residence (EIR), functioning in the capacity of Acting Chief Executive Officer. This is a unique equity-only opportunity for a highly Chief Marketing Officer LVMH Group The Chief Marketing Officer (CMO) is a key leadership role responsible for developing and executing the overall marketing strategy for PUCCI. The CMO will drive brand awareness, enhance brand equity, and generate revenue growth across all channels. This role requires a Chief Revenue Officer Canonical Join to apply for the Chief Revenue Officer role at Canonical2 weeks ago Be among the first 25 applicantsJoin to apply for the Chief Revenue Officer role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise Join to apply for the Chief Financial Officer role at Aims International Italia Società BenefitJoin to apply for the Chief Financial Officer role at Aims International Italia Società BenefitGet AI-powered advice on this job and more exclusive features.For a leading Meeters We are looking for an experienced Chief Financial Officer or CFO to perform effective risk management and plan the organization’s financial strategy. It is a very important and complex role since an organization can only survive if it actively investigates and safeguards Chief Marketing Officer (SaaS revenue & growth | Remote) team.blue At iubenda, we are revolutionizing how businesses approach digital privacy and compliance. Founded in 2011 and trusted by over 110K clients, our multicultural and globally distributed team is dedicated to simplifying legal compliance and providing transparent solutions to Our client is an innovation-driven international group, headquartered in Europe and a leader in the Food & Beverage market.The group's goal is to offer customers and consumers a broad portfolio of high-quality products that meet their demands in a wide range of Meeters We are looking for an experienced Chief Financial Officer or CFO to perform effective risk management and plan the organization’s financial strategy. It is a very important and complex role since an organization can only survive if it actively investigates and safeguards Chief Operating Officer Project Manager For our Chief Operating Officer Office, we are seeking a new Project Manager. Our mission is to ensure operational efficiency, effective decision-making, and strategic alignment by providing analysis, data, and recommendations, as well as collaborating with senior Chief Marketing Officer (SaaS revenue & growth | Remote) team.blue At iubenda, we are revolutionizing how businesses approach digital privacy and compliance. Founded in 2011 and trusted by over 110K clients, our multicultural and globally distributed team is dedicated to simplifying legal compliance and providing transparent solutions to Chief Commercial Officer, relocation to Egypt (experienced in Fruit Concentrates, IQF, Freeze Dry) Antal International The role is based in Cairo, and a full expat package is offered. We’re seeking a dynamic and results-driven Chief Commercial Officer to lead the commercial growth and international expansion of a sustainable food product portfolio, with a strong focus on fruit concentrates, Chief Revenue Officer Canonical Join to apply for the Chief Revenue Officer role at Canonical 2 weeks ago Be among the first 25 applicants Join to apply for the Chief Revenue Officer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise Join to apply for the Chief Financial Officer role at Aims International Italia Società Benefit Join to apply for the Chief Financial Officer role at Aims International Italia Società Benefit Get AI-powered advice on this job and more exclusive features. For a leading TMC TRUST MANAGEMENT CONSULTANTS GmbH The corporation, founded in 1831, is a highly reputed Italian general contractor in the international construction market. While based in Northern Italy, our client operates globally. The annual turnover is € 1 bn, with around 90% of revenue being generated overseas. The Chief Marketing Officer (SaaS revenue & growth | Remote) Chief Marketing Officer (SaaS revenue & growth | Remote) Join to apply for the Chief Marketing Officer (SaaS revenue & growth | Remote) role at iubenda Chief Marketing Officer (SaaS revenue & growth | Remote) 3 days ago Be among the first 25 applicants Join to apply for the Chief Experience Officer (Cxo) | €90.000 – €110.000 per anno J-18808-Ljbffr

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