Certification Credit Collection Advisor

RINA; Genova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading multinational company in certification and project development is looking for a Certification Credit Collection Advisor in Genoa or Rozzano. The role focuses on ensuring customer satisfaction through effective debt collection and management strategies, promoting positive relationships while adhering to financial regulations.

Competenze

• 1+ years of experience in credit collection or debt recovery.
• Solid understanding of credit collection strategies and debt negotiation techniques.
• Familiarity with financial regulations regarding debt collection.

Mansioni

• Manage and maintain credit collection customer portfolio.
• Initiate contact with debtors and negotiate payments.
• Ensure documentation of all interactions for record-keeping.

Conoscenze

Communication

Negotiation

Customer Relationship Management

Problem Solving

Formazione

High School Diploma or GED

Bachelor’s Degree in Business Administration or Finance Management

Strumenti

Microsoft Office Suite

CRM systems

Descrizione del lavoro

RINA is currently recruiting for a Certification Credit Collection Advisor to join its office in Genoa or Rozzano within the Mediterranean & Africa Certification Division.

Mission

This role focuses on managing and maintaining the credit collection customer portfolio, ensuring efficient resolution of outstanding debts and fostering positive relationships with customers.

Key Accountabilities

This position encompasses a variety of key responsibilities designed to enhance the credit collection process and improve customer relations:

Customer Contact and Negotiation:

You will initiate contact with debtors through various channels including phone meetings and face-to-face interactions to gauge their payment status.

This role also involves aiding in the negotiation of payments and establishing tailored extended payment plans that suit both the customer and the organization.

Debt Resolution:

Assisting customers in finding viable solutions to avoid further debts is critical; you will address any concerns they may have regarding their outstanding accounts.

Payment Options:

By suggesting flexible, customer-friendly payment options, you will strive to minimise objections and arrange agreeable payment solutions for both parties.

Issue Resolution:

You will act as the primary point of contact for any issues or complaints from customers, proactively collaborating with various departments to ensure quick and effective resolutions.

Account Organization:

Maintaining a structured overview of outstanding debt accounts within your designated customer portfolio is essential, as is tracking progress effectively.

Tracing Techniques:

Utilising various tracing techniques will be part of your responsibilities, as you gather essential information related to customers who have outstanding debts.

Documentation:

All interactions should be meticulously documented using RINA template files, ensuring detailed record-keeping of conversations, negotiations, and arrangements made.

Data Quality Assurance:

You are expected to uphold high data quality standards for dunning contacts related to accounts you manage in the customer master data system.

Qualifications

• A High School Diploma or GED is required; a Bachelor’s Degree in Business Administration or Finance Management will be considered as a plus.
• +1 years of experience in credit collection, debt recovery, or customer account management is beneficial.
• Previous experience in customer service, sales, or financial advisory roles will be perceived as an advantage.
• A solid understanding of credit collection strategies, debt negotiation techniques, and various payment arrangements is crucial.
• Familiarity with financial regulations and legal aspects related to debt collection is essential.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM systems is required for efficient task execution.
• Good Communication in English
  
  

Competencies

• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
  
  

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.