Center Operations Specialist

USO; Napoli; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A nonprofit organization supporting troops is seeking a Center Operations Specialist in Naples, Italy. This role involves providing excellent customer service, maintaining the center environment, and supervising volunteers. Ideal candidates will have experience in customer service and the ability to work collaboratively in a team. U.S. citizenship is required, along with solid communication skills and proficiency in Microsoft Office tools.

Competenze

• 0-3 years work experience in retail or customer service.
• Strong written and oral communication skills.
• Ability to advocate for the USO's mission.

Mansioni

• Meet and assist visitors, providing quality customer service.
• Maintain cleanliness and readiness of center areas.
• Supervise volunteers and manage cash register operations.

Conoscenze

Customer service skills

Interpersonal skills

Basic math skills

Formazione

High School Diploma or equivalent

Bachelor’s Degree preferred

Strumenti

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Descrizione del lavoro

Overview

U.S. Citizenship Required. The Center Operations Specialist is responsible for maintaining a warm, friendly, inviting environment for troops as well as assisting with the day-to-day activities of a USO Center during an assigned shift.

Responsibilities

• Meet, greet, welcome and assist visiting guests. Orient and assist guests with center amenities, tours, classes, programs and services. Provide quality customer service in a variety of areas, including but not limited to relevant, informative travel advice and complaint resolution.
• Monitor and maintain readiness, availability, and cleanliness of activity and lounge areas (i.e. check-in area, coffee / snack stations, computer stations, media / gaming rooms, kitchen / café areas, pavilions / patios and outdoor areas, rest rooms, offices, storage rooms, etc.).
• Monitor and maintain operability for all facilities and equipment (i.e. coffee makers, popcorn machines, telephones, computers, Wi-Fi accessibility, cash registers, gaming consoles, etc.).
• Monitor supply inventory and replenish stock.
• Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided in a manner consistent with service delivery standards, as well as USO Policies, Procedures and Core Values.
• Process cash or credit card sales, balancing money and credit charges with cash register totals at the beginning and end of assigned shift. Maintain customer profile records in Daily Cash Receipts Log.
• Assist with programs and events as needed.
• As directed by Center Manager and / or Regional Leadership, assume responsibility for center operations as needed.
• Other duties as assigned.

Job Specifications / Qualifications

• High School Diploma or equivalent. Bachelor’s Degree preferred.
• 0-3 years work experience in retail, customer service, recreation facility or related role. Not-for-profit, military, multicultural and / or global organization experience preferred.
• Strong interpersonal and customer service skills. General knowledge of military community preferred.
• Demonstrated proficiency in written and oral communications; knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• English fluency; ability to speak, read, and write in the language of the host and neighboring countries preferred.
• Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Must be punctual, organized and self-motivated, with the ability to adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash / donation handling and reporting procedures.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities, including security, credit and / or background screening, SOFA status, and valid driver’s license.
• Must advocate for the USO’s mission to lift the spirits of America’s troops and their families.
• U.S. Citizenship Required. Must have logistical support. Vaccination/testing per local requirements.
• Resume and cover letter are required for full consideration. Background check – education, criminal and driving required.