CCI - Front Desk Manager

JR Italy; Monza; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the hospitality sector is seeking a Front Desk Manager to oversee guest interactions and ensure a premium service experience. The ideal candidate will possess exceptional hospitality, communication, and leadership skills, with a strong focus on operational efficiency and guest satisfaction. This role requires a proactive approach to guest needs and the ability to manage a team effectively in a fast-paced environment. If you are passionate about delivering outstanding service and have experience in a boutique hotel setting, we want to hear from you!

Competenze

• Minimum 4 years as Front Desk Manager or General Manager in 4-5 star hotel.
• Experience managing over 100 guests and supervising 30+ team members.

Mansioni

• Oversee guest interactions and ensure premium service experience.
• Maintain professionalism in Front Desk operations and resolve issues effectively.
• Conduct administrative tasks and ensure accuracy in financial transactions.

Conoscenze

Hospitality

Communication

Leadership

Organizational Skills

Decision-Making

Descrizione del lavoro

The Front Desk Manager is responsible for overseeing guest interactions, ensuring a seamless and memorable premium service experience. They serve as the liaison between the Front Desk Team and all hotel departments, supporting proactive anticipation of guest needs and expectations. The ideal candidate must possess exceptional hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Attention to detail and accountability for team leadership, financial results, development, training, and operational efficiency are essential. The Front Desk Manager also handles escalated guest interactions, monitors guest sentiment, and maintains the orderliness and emergency preparedness of the Front Desk operations.

Qualifications:

• Minimum of 4 years of experience as a Front Desk Manager or General Manager in a boutique hotel within a 4–5-star setting.
• Willingness to work under pressure.
• Experience managing over 100 guests in a 4–5-star hotel.
• Experience supervising 30+ team members in Guest Services.
• Additional language skills such as Spanish, Italian, Portuguese, French, or German are preferred.

Duties & Responsibilities:

• Perform all duties in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, health guidelines, KPIs, and safety policies.
• Maintain professionalism and emergency preparedness in all Front Desk operations, representing the brand and providing personalized service to guests and crew.
• Resolve issues effectively, oversee team development, foster financial and guest satisfaction results.
• Conduct administrative tasks such as monitoring guest counts, desk volume, concerns, and behavioral analysis.
• Communicate inventory, program access, and maintenance needs, managing work areas and tools responsibly.
• Ensure accuracy in financial transactions and cash handling with meticulous attention to detail.
• Address escalated guest concerns professionally, empathetically, and positively, demonstrating active listening and empathy.