Cci - Front Desk Manager

JR Italy; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company seeks a Front Desk Manager to ensure exceptional guest experiences. The role involves managing guest interactions, overseeing team performance, and maintaining operational efficiency in a high-end hotel environment. Ideal candidates will possess strong leadership and communication skills, with a focus on delivering personalized service. Experience in a similar role is essential.

Competenze

• Over 4 years of experience in a Front Desk Managerial or General Manager position.
• Experience managing over 100 guests in a 4-5 star hotel setting.
• Supervising 30+ team members in the Guest Services Department.

Mansioni

• Ensure seamless delivery of premium, memorable service.
• Resolve guest issues proactively and oversee team development.
• Handle financial transactions and cash float operations.

Conoscenze

Hospitality

Communication

Leadership

Organizational Skills

Decision-Making

Descrizione del lavoro

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Front Desk Manager Job Description

The Front Desk Manager owns each guest interaction, following up on their experience to ensure a seamless delivery of premium, memorable service. As a key member of the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments, supporting proactive anticipation of guest needs and expectations. The role requires outstanding hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Attention to detail is crucial, as the Front Desk Manager is fully accountable for leading efforts to provide a high-quality, personalized guest experience. This includes ownership of all results related to team performance, financial management, development, training, and analytics, as well as handling escalated guest interactions, monitoring guest sentiment, and ensuring the efficiency and preparedness of Front Desk operations both front and back of house.

Qualifications:

• Over 4 years of experience in a Front Desk Managerial or General Manager position within a boutique hotel, preferably in a 4-5 star hotel.
• Willingness to work under pressure.
• Experience managing over 100 guests in a 4-5 star hotel setting.
• Experience supervising 30+ team members in the Guest Services Department.
• Additional language skills such as Spanish, Italian, Portuguese, French, or German are preferred.

Duties & Responsibilities:

• Perform all duties in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, KPIs, and safety policies.
• Maintain professionalism and emergency preparedness within Front Desk Operations, representing the brand and providing impeccable, personalized service to guests and crew alike.
• Resolve guest issues proactively in line with Standards of Excellence, overseeing team development, guest satisfaction, and financial performance.
• Maintain strong administrative skills, including tracking metrics such as guest counts, desk volume, and behavioral analysis of interactions.
• Communicate inventory, program access, and maintenance needs effectively, taking stewardship of work areas and tools.
• Handle financial transactions and cash float operations with precision and care.
• Respond to escalated guest concerns professionally, empathetically, and positively, demonstrating active listening skills.