CCI - Concierge and Events - ITA

JR Italy; Varese; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading cruise line is seeking a Concierge to ensure an exceptional guest experience through personalized service. This role requires 2-3 years of experience in a 4 or 5-star hotel and excellent communication skills. Responsibilities include addressing guest concerns, coordinating events, and leading a team of Concierges to provide outstanding guest service in a luxury environment.

Competenze

• Ability to speak English clearly and cordially with guests.
• 2-3 years of experience as Front Desk/Receptionist.
• Experience in handling events with 80+ guests.
• Shipboard guest services experience is an advantage.

Mansioni

• Serve as primary contact and advocate for guests, especially VIPs.
• Respond to escalated guest concerns professionally.
• Maintain the appearance and ambiance of the Concierge lounge.
• Be knowledgeable of brand features and guest preferences.
• Coordinate special requests for guests.
• Lead by example and uphold hospitality standards.

Conoscenze

Hospitality

Communication

Organizational skills

Decision-making

Attention to detail

Formazione

Experience in a 4 or 5-star hotel

Descrizione del lavoro

Social network you want to login/join with:

CCI - Concierge and Events - ITA, Varese

Client:

Royal Caribbean Group

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

902726650588404121633712

Job Views:

6

Posted:

22.08.2025

Job Description:

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams, and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.

The Concierge must possess outstanding hospitality, communication, and organizational skills, in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions, and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs and expectations are executed in a flawless, timely manner.

Qualifications:

• Ability to speak English clearly, distinctly, and cordially with guests.
• 2-3 years of experience as Front Desk/Receptionist in a 4 or 5-star hotel.
• Experience in handling different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Essential duties and responsibilities:

• Acts as primary contact, advocate, and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups, and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Responsible for the seamless execution of all Group, Loyalty, and Concierge events, their organization, and the stakeholders who facilitate.
• Responds to escalated guest concerns in an upscale, considerate, professional, and positive manner, showing empathy and actively listening.
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces, conference rooms, and materials, ensuring a clean, organized, fully stocked, welcoming, and luxurious environment.
• Maintains complete knowledge of all brand features, ship-related information, revenue products, voyage/destination details, guest information, and preferences.
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, activities, wine, spa, shore excursions, flowers, tailoring, and babysitting.
• As an officer, leads by example by maintaining a firm, calm composure in all situations, treating all guests and crew with humility and respect, championing cleanliness and orderliness, greeting all guests and crew following WAYS philosophy, and taking full ownership of all occurrences requiring leadership.