Castello Banfi – Front office Agent Junior

TN Italy; Montalcino; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player in the hospitality sector is seeking a dedicated professional to enhance guest experiences at a historic residence in Tuscany. This role involves welcoming guests, managing their needs, and ensuring seamless communication across departments. With a focus on high-standard service, the ideal candidate will have a strong background in luxury hotel environments, excellent communication skills, and a passion for customer satisfaction. Join a team that values refinement and hospitality, and enjoy the opportunity to work in a stunning location surrounded by picturesque vineyards.

Servizi

Board and accommodation provided

Competenze

• Fluent in Italian and English; knowledge of Portuguese or Spanish is appreciated.
• At least three years' experience in similar roles in high-standard hotel contexts.

Mansioni

• Customer reception from arrival to departure.
• Anticipating the customer's needs and managing objections.
• Switchboard management and cash management.

Conoscenze

Customer orientation

Communication skills

Flexibility

Team working abilities

Formazione

Diploma or degree

Descrizione del lavoro

Job Description

Historic residence on the top of the hill south of Siena, the Borgo dominates the prestigious vineyards of Castello Banfi. A romantic succession of typically Tuscan landscapes unfolds on the gentle slopes, including plots of vineyards, plum cultivations, and groves. To recreate the welcoming atmosphere of great refinement that befits the grand crus, the furnishings of the ancient farmhouses were commissioned to the famous interior architect Federico Forquet. It is he who conceived the suites, the reading room, and the restaurants, together with the warm and elegant environments that lend themselves to the pleasures of tasting the excellent wines produced by the Mariani family.

The activities the resource will take care of are:

1. Customer reception from arrival to departure
2. Informing the customer about the conditions of stay, formalities, and services of the hotel
3. Anticipating the customer's needs and managing any objections and/or observations by presenting a solution in the shortest time possible
4. Transmitting necessary information to other departments
5. Switchboard management
6. Cash management

Qualifications

• Diploma/degree
• Fluent in Italian and English; knowledge of Portuguese or Spanish is appreciated
• At least three years' experience in similar roles in high-standard hotel contexts (4/5* hotels, Relais & Chateaux)
• Customer orientation, communication skills, flexibility, and team working abilities

Additional Information

Fixed-term contract from March to November 2025 with the possibility of extension for the following season. CCNL Tourism. The classification and remuneration will be based on profile and experience. Full-time availability. Board and accommodation provided.