Cash Desk Manager

Royal Caribbean Group; Monza; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group in Monza, Italy is seeking a Cash Desk Manager to oversee cash handling operations and supervise a multilingual team of cashiers. The role requires accuracy, strong guest service, and leadership to maintain high standards of efficiency and compliance.

The ideal candidate will be proficient in Excel and Word, possess basic HR policy knowledge, and demonstrate excellent math, reconciliation, and problem-solving skills in a fast-paced hospitality environment.

Competenze

• Minimum two years supervisory cash handling in customer-facing roles.
• Strong customer service and guest interaction skills.
• Ability to manage an international cashiers team and disciplinary actions.
• Proficient in basic math and ledger reconciliation.
• Familiar with Excel and Word; basic HR policy knowledge.

Conoscenze

Customer service

Supervisory experience

Communication skills

Cash handling

Problem resolution

Team motivation & development

Disciplinary actions

Formazione

High school diploma or equivalent

Strumenti

Excel

Word

10-key adding machine

Coin counters

Descrizione del lavoro

pbCash Desk Manager Hiring Requirements:

• Minimum hiring, language and physical requirements to perform the job.
• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
• Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.
• "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately".

Cash Desk Manager • monza, Italy