Cartier - Sales Associate

Richemont; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury brand in Rome is seeking a Sales Associate to provide exceptional client experiences and develop strong client relationships. Candidates should have previous experience in hospitality or luxury retail, possess good communication skills, and be fluent in both English and Italian. The role emphasizes meeting sales targets and enhancing client loyalty.

Competenze

• Previous experience in the hospitality sector or luxury retail is required.
• Strong attention to detail and customer needs are essential.
• Good interpersonal and communication skills are crucial.

Mansioni

• Ensure a unique and exceptional client experience during a sale.
• Master the steps of a sale.
• Cultivate strong client relationships and develop client loyalty.
• Meet individual and boutique targets.

Conoscenze

Interpersonal skills

Communication skills

Attention to detail

Fluency in English

Fluency in Italian

Team-player approach

Descrizione del lavoro

Overview

As an Ambassador of the Maison, we are looking for a Sales Associate for our Rome Boutique. He/she will ensure a unique client experience before, during, and after a sale, and proactively develop client portfolio. Also, participate in the daily boutique operations.

Responsibilities

• Ensure a unique and exceptional client experience during a sale.
• Master perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
• Adapt according to client(s) needs and motivations.
• Strive to always improve and surprise the client(s).
• Deal with ease during negotiations and objections.
• Transmit the passion and values of the Maison.
• Act as the privileged contact for the client(s) in case of After Sales.
• Meet individual and boutique targets, both quantitative and qualitative.
• Cultivate strong client relationships and develop client loyalty.
• Efficiently develop the client portfolio.
• Execute targeted CRM actions.
• Participate in client events and act as an Ambassador of the Maison.
• Respect all brand and boutique policies and procedures.
• Participate in the set up and breakdowns at opening and closing of the boutique.
• Participate in the implementation of Visual Merchandising guidelines.
• Assist with special projects when requested.

Experience and qualifications

We are looking for candidates with previous experience in the hospitality sector or in luxury Retail; good interpersonal and communication skills are required as well as strong attention to detail and customer needs. A Team-Player approach and fluency in English and Italian are essential.

What makes our group different?

Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

Your journey with us

During the interview process, you will have the opportunity to meet the Talent Acquisition and HR Team and the Boutique Manager.

Learn more about life at Richemont and our maisons below:

Learn more about life at Richemont and our maisons below: