Cargo Sales Support Officer

Cathay Pacific Airways Limited; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a leading airline as a Cargo Sales Support Officer in Milan! This role is key to implementing commercial strategies for the Cargo team, focusing on revenue generation and customer service. You will coordinate with sales teams and stakeholders, ensuring excellence in customer interactions. The position requires a strong background in cargo or airline operations and the ability to work independently.

Servizi

Flexible work arrangement (up to 2 days from home)

Ticket restaurant

Transportation bonus

Medical insurance

Employee Assistance Programme (EAP)

Competenze

• Minimum of 2 years’ cargo or airline operations or indoor sales experience.
• Prior customer service experience is an advantage.
• Ability to work independently.

Mansioni

• Assist Cargo Manager and coordinate with Sales Officers to achieve revenue targets.
• Provide customer-centric solutions and handle inquiries.
• Support e-initiatives to enhance e-Bookings and self-service.

Conoscenze

Customer service sense

Independence

Proficiency in Microsoft Office

Formazione

High school graduation

Strumenti

Microsoft Office Systems

CHAMP Cargospot System

Descrizione del lavoro

For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at :

• Cathay Pacific

Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.

An exciting opportunity has arisen to join our Cargo team as a Cargo Sales Support Officer.

Role Introduction

We are currently looking to recruit a Cargo Sales Support Officer to strengthen our Cargo team, to execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

This is a full time position offered on a 18 month fixed-term contract.

Applicants must be legally entitled to live and work in Italy and demonstrate a strong proficiency in both English and Italian.

Key Responsibilities

Revenue Generation

• Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue Customer Services
• Coordinate with the outdoor sales team to provide customer-centric solutions to customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions to customers
• Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
• Any other reasonable task as requested

Requirements

Academic Qualifications

• High school graduation

Knowledge, Skills, Training and Experience

• Minimum of 2 years’ cargo or airline operations or indoor sales experience
• Prior customer service experience is an advantage
• Demonstrable customer service sense
• Ability to work independently
• Proficiency in the use of Microsoft Office Systems
• Knowledge of CHAMP Cargospot System is an advantage

What we offer :

• Flexible work arrangement - up to 2 days per week work from home
• Ticket restaurant
• Transportation bonus
• Medical insurance
• Employee Assistance Programme (EAP)

Personal & Application Information

Cathay Pacific is an equal opportunities employer. Personal data provided by job applicants will be used strictly in accordance with applicable data protection laws and regulations. Your data will be processed solely for the purpose of evaluating your application and for recruitment-related activities. All personal information will be handled with strict confidentiality and will not be shared with third parties without your consent, unless required by law.

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