Cargo Sales Support Officer

Cathay Pacific; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading airline in Milan is looking for a Cargo Sales Support Officer to support their Cargo team in achieving commercial strategies and revenue targets. This full-time position offers an 18-month fixed-term contract with flexible remote working options. Ideal candidates will have a background in cargo or airline operations and excellent communication skills. The role includes engaging with customers and ensuring high-quality service delivery.

Servizi

Flexible work arrangement - up to 2 days remote

Ticket restaurant

Transportation bonus

Medical insurance

Employee Assistance Programme (EAP)

Travel benefits

Competenze

• Minimum of 2 years’ cargo or airline operations or indoor sales experience.
• Prior customer service experience is an advantage.
• Ability to work independently.

Mansioni

• Assist Cargo Manager(s) and coordinate with Cargo Sales Officers to achieve revenue targets.
• Manage daily relationships with stakeholders across all sales channels.
• Deliver excellent sales and customer service.

Conoscenze

Communication skills

Customer service

Team coordination

Proficiency in Microsoft Office

Formazione

High school graduation

Strumenti

CHAMP Cargospot System

Descrizione del lavoro

CGO - Cargo Commercial

• Milan, Italy
• Cathay Pacific
• Application Deadline: 16 Jun 2025

Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.

An exciting opportunity has arisen to join our Cargo team as a Cargo Sales Support Officer.

Role Introduction

We are currently looking to recruit a Cargo Sales Support Officer to strengthen our Cargo team, to execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

This is a full-time position offered on an 18-month temporary contract.

Applicants must be legally entitled to live and work in Italy and demonstrate a strong proficiency in both English and Italian.

Key Responsibilities

1. Revenue Generation
2. Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
3. Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue targets and generate ancillary revenue by actively supporting customer needs
4. Provide support to manage capacity to maximize flight revenue and customer satisfaction
5. Coordinate with the outdoor sales team to provide customer-centric solutions
6. Answer customers’ inquiries and handle offline booking and e-booking requests promptly and professionally
7. Manage daily relationships with stakeholders across all sales channels to support revenue generation
8. Deliver excellent sales and customer service at all commercial touchpoints to drive premium rates and regular business
9. Promote Cathay products and provide consistent, high-quality product solutions to customers
10. Efficiency Improvement

Support the Cargo Manager(s) in implementing e-initiatives to increase e-Bookings and other Self-Service functions.

Perform any other reasonable tasks as required.

Requirements

• Academic Qualifications: High school graduation
• Knowledge, Skills, Training, and Experience: Minimum of 2 years’ cargo or airline operations or indoor sales experience; prior customer service experience is an advantage; excellent communication skills; ability to work independently; proficiency in Microsoft Office; knowledge of CHAMP Cargospot System is a plus.

Benefits

• 18-month fixed-term contract
• Flexible work arrangement - up to 2 days per week remote work
• Ticket restaurant
• Transportation bonus
• Medical insurance
• Employee Assistance Programme (EAP)
• Travel benefits

Personal & Application Information