Call Center Supervisor (Italian-speaking)

JR Italy; Torino; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

United Call Centers, un'azienda in rapida crescita nel servizio clienti, cerca un Supervisor di lingua italiana per guidare un team di agenti. In questo ruolo, sarai responsabile della performance del team, organizzando la formazione e monitorando i risultati. Offriamo contratto autonomo con flessibilità oraria e opportunità di sviluppo professionale.

Servizi

Lavoro remoto con contratto autonomo

Gestisci il tuo programma lavorativo

Compenso competitivo

Opportunità di sviluppare competenze di leadership

Ambiente di lavoro innovativo

Competenze

• Esperienza comprovata nella gestione di team o nella gestione clienti in un call center.
• Ottime capacità comunicative e di coaching.
• Attitudine proattiva e capacità di lavorare in autonomia.

Mansioni

• Monitorare e gestire la presenza e le prestazioni degli agenti.
• Condurre valutazioni delle prestazioni mensili e fornire feedback.
• Organizzare la formazione per nuovi assunti e aggiornamenti.

Conoscenze

Leadership

Comunicazione

Organizzazione

Problem Solving

Strumenti

CRM

Descrizione del lavoro

Social network you want to login/join with:

Call Center Supervisor (Italian-speaking), torino

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Client:

United Call Centers

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

633252927476282163233712

Job Views:

4

Posted:

08.06.2025

Expiry Date:

23.07.2025

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Job Description:

United Call Centers is a dynamic and fast-growing customer service company committed to delivering outstanding support to our clients worldwide. We are currently seeking a motivated Italian speaking Supervisor to join our team and lead our agents toward success by ensuring high performance, operational excellence, and a positive work environment.

As a Supervisor, you will report directly to the Customer Success Manager and play a key role in overseeing agent performance, daily operations, training, and coaching. You will ensure service targets are consistently met and foster a motivated, efficient, and compliant team.

Key Responsibilities

• Monitor and manage agent attendance, performance, and behaviour
• Track and coach agents on performance targets (AHT, productivity, QA)
• Set goals aligned with company objectives and communicate them clearly
• Conduct monthly one-on-one meetings and regular performance reviews
• Manage agent work schedules to ensure adequate coverage
• Lead new starter and refresher trainings, including knowledge assessments
• Maintain and update training materials and Knowledge Base resources
• Oversee daily performance monitoring for all supported markets (Call SLA, Email SLA, ABR, etc.)
• Immediately report any issues or incidents affecting service delivery
• Support the Customer Success Manager with ad-hoc tasks
• Organize workflows and delegate tasks efficiently
• Receive and resolve complaints professionally
• Conduct and review QA audits and provide agent feedback
• Assist with administrative tasks related to campaigns

What We’re Looking For

• Proven experience in team leadership or customer service management in a call center environment
• Professional Italian and English language skills
• Strong communication and coaching skills
• Ability to handle multiple tasks and prioritize effectively
• Excellent organizational and problem-solving abilities
• Familiarity with CRM tools and QA processes is a plus
• Proactive attitude with the ability to work independently and as part of a team
• Commitment to maintaining high service standards and compliance

Why Join Us?

• Work remotely and enjoy the flexibility of a self-employed contract
• Manage your own schedule while leading a motivated team
• Competitive pay
• Opportunity to develop your leadership skills and grow professionally
• Be part of an innovative company that values autonomy and results

Ready to lead a successful team and make an impact? Apply today!