Call Center Supervisor (Italian-speaking)

JR Italy; Milano; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Une entreprise dynamique dans le secteur du service client recherche un Supervisor parlant italien pour diriger une équipe. Vous serez responsable de gérer la performance des agents, d'assurer une formation efficace, et de garantir le respect des objectifs de service. Rejoignez une entreprise où vous pouvez développer vos compétences en leadership tout en travaillant dans un environnement flexible.

Servizi

Travail à distance avec contrat auto-entrepreneur

Gestion de votre propre emploi du temps

Rémunération compétitive

Competenze

• Expérience en management d'équipe ou en gestion de services client dans un centre d'appel requise.
• Compétences linguistiques professionnelles en italien et en anglais nécessaires.
• Capacité à gérer plusieurs tâches et à prioriser efficacement.

Mansioni

• Surveiller et gérer la performance des agents, l'affluence et le comportement.
• Définir des objectifs alignés sur les objectifs de l'entreprise et les communiquer clairement.
• Assurer la formation et le coaching des agents, incluant des évaluations de connaissance.

Conoscenze

Leadership

Communication

Problem Solving

Organizational Skills

Descrizione del lavoro

Social network you want to login/join with:

Call Center Supervisor (Italian-speaking), milano

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Client:

United Call Centers

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

633252927476282163233710

Job Views:

3

Posted:

08.06.2025

Expiry Date:

23.07.2025

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Job Description:

United Call Centers is a dynamic and fast-growing customer service company committed to delivering outstanding support to our clients worldwide. We are currently seeking a motivated Italian speaking Supervisor to join our team and lead our agents toward success by ensuring high performance, operational excellence, and a positive work environment.

As a Supervisor, you will report directly to the Customer Success Manager and play a key role in overseeing agent performance, daily operations, training, and coaching. You will ensure service targets are consistently met and foster a motivated, efficient, and compliant team.

Key Responsibilities

• Monitor and manage agent attendance, performance, and behaviour
• Track and coach agents on performance targets (AHT, productivity, QA)
• Set goals aligned with company objectives and communicate them clearly
• Conduct monthly one-on-one meetings and regular performance reviews
• Manage agent work schedules to ensure adequate coverage
• Lead new starter and refresher trainings, including knowledge assessments
• Maintain and update training materials and Knowledge Base resources
• Oversee daily performance monitoring for all supported markets (Call SLA, Email SLA, ABR, etc.)
• Immediately report any issues or incidents affecting service delivery
• Support the Customer Success Manager with ad-hoc tasks
• Organize workflows and delegate tasks efficiently
• Receive and resolve complaints professionally
• Conduct and review QA audits and provide agent feedback
• Assist with administrative tasks related to campaigns

What We’re Looking For

• Proven experience in team leadership or customer service management in a call center environment
• Professional Italian and English language skills
• Strong communication and coaching skills
• Ability to handle multiple tasks and prioritize effectively
• Excellent organizational and problem-solving abilities
• Familiarity with CRM tools and QA processes is a plus
• Proactive attitude with the ability to work independently and as part of a team
• Commitment to maintaining high service standards and compliance

Why Join Us?

• Work remotely and enjoy the flexibility of a self-employed contract
• Manage your own schedule while leading a motivated team
• Competitive pay
• Opportunity to develop your leadership skills and grow professionally
• Be part of an innovative company that values autonomy and results

Ready to lead a successful team and make an impact? Apply today!