CAD CAM TECHNICAL SUPPORT

JR Italy; Monza; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A forward-thinking company is on the lookout for a Remote Technical Support specialist to assist clients with their innovative software solutions. This role offers the opportunity to work closely with cutting-edge CAD CAM products, providing essential support and training to clients. You will be responsible for resolving issues remotely and documenting interventions, ensuring a high level of service. The ideal candidate will possess a technical education and a strong understanding of CAD CAM software, making a significant impact in a collaborative environment. Join us to help shape the future of technical support in the industry!

Servizi

Integrated Health Assistance Fund

Dedicated training plan

Remote work flexibility

Competenze

• Technical education in mechanical or electrical fields is required.
• Knowledge of CAD CAM software is preferred.

Mansioni

• Provide remote technical support to clients for software issues.
• Manage support tickets and ensure accurate reporting.
• Conduct training courses on software usage.

Conoscenze

Technical drawing reading

English language proficiency

Basic knowledge of 2D and 3D design software

Experience with CAD-CAM software

Formazione

Mechanical or electrical technician diploma

Descrizione del lavoro

CAD CAM TECHNICAL SUPPORT, Monza-Brianza

Location: Monza-Brianza, Italy

We are seeking a Remote Technical Support specialist responsible for providing telephone assistance to clients regarding our Group's Software products, including Artube (CAD CAM 3D), Protube/Prometheus (bar nesting and production lot management software), and Lantek (CAD CAM 2D). The role involves resolving client issues remotely and ensuring proper documentation of interventions using company tools.

Responsibilities:

1. Provide clients with necessary assistance to resolve reported issues, initially alongside qualified personnel.
2. Manage the opening and entry of support tickets related to the Group's Software products, ensuring accurate and timely reporting of interventions.
3. In later stages, conduct training courses for clients on software usage.

Requirements:

• Technical education: mechanical or electrical technician diploma.
• Knowledge of technical drawing reading.
• Basic knowledge of 2D and 3D design software.
• English language proficiency.
• Preferably, previous experience with CAD-CAM software for industrial plants or roles involving CAD CAM 2D/3D software in metalworking companies.
• Residency in nearby areas (provinces of MB, MI, LC).

Additional benefits include an Integrated Health Assistance Fund. A dedicated training plan will be provided, both in on-the-job and at our Training Academy.

Salary will be commensurate with the candidate's experience.

Workplace: Concorezzo (MB)

Note: Applications from non-residents of the specified areas without technical training will not be considered.

Learn more about our open positions at www.dgtechsrl.com and www.dg-service.com.