C004266 Principal Technician (IT Change Management) (NS) - TUE 17 Jun

EMW, Inc.; Piano della Barrozza; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Principal Technician specializing in IT Change Management. The role involves managing service changes, documenting procedures, and ensuring risk management, requiring a NATO SECRET clearance and ITIL certification. Ideal candidates will have relevant vocational training and extensive experience in change request processes.

Competenze

• 3+ years of experience in change requests and management.
• Active NATO SECRET security clearance required.
• Experience working with process owners and stakeholders.

Mansioni

• Manage IT service changes and provide status reports.
• Implement routine changes and document procedures.
• Assist in risk management and maintain documentation.

Conoscenze

IT Service Change Management

Change Control Procedures

Risk Management

Formazione

Higher vocational training in relevant discipline

Secondary educational qualification

Strumenti

ITIL v3/v4 Foundation Certification

Descrizione del lavoro

Deadline Date: Tuesday 17 June 2025

Requirement: Principal Technician (IT Change Management)

Location: Sigonella, IT

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1000

Required Start Date: 28 July 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:

IT Service Change Management

• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.
• Participates in analysing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service.

Change control

• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.

Requirements definition and management

• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Assists in investigating and applying authorised changes.

Risk management

• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
• ITIL v3/v4 Foundation Certification