C004266 Principal Technician (IT Change Management) (NS) - TUE 17 Jun

EMW, Inc.; Piancastagnaio; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company seeks an IT Service Change Manager based in Tuscany, Italy. The role involves overseeing change requests, engaging with stakeholders, and ensuring effective documentation of IT service changes. Candidates must possess a NATO SECRET security clearance and relevant certifications. This is a full-time position with a contract from July 2025 to December 2025.

Competenze

• 3 years of related experience with a NATO SECRET security clearance.
• Experience managing change requests from initiation to closure.
• Certification in ITIL v3 / v4 required.

Mansioni

• Provides reports for implemented IT service changes.
• Implements routine changes in a live IT service environment.
• Maintains documentation of risks and mitigation actions.

Conoscenze

Change Management

Risk Management

Documentation

Stakeholder Engagement

Formazione

Higher vocational training

Secondary educational qualification

Strumenti

ITIL v3 / v4

Descrizione del lavoro

Full Time On-Site : Yes

Time On-Site : 100%

Total Scope of the request (hours) : 1000

Required Start Date : 28 July 2025

End Contract Date : 31 December 2025

Required Security Clearance : NATO SECRET

Duties and Role :

IT Service Change Management

• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.
• Participates in analysing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service.

Change control

• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.

Requirements definition and management

• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Assists in investigating and applying authorised changes.
• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.

Skill, Knowledge & Experience :

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
• ITIL v3 / v4 Foundation Certification

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